05/01/2025                                                                            
                                    
                                                                            
                                            Notice Regarding Blue Cross Blue Shield Insurance
Dear Patients,
I want to inform you of an important change regarding insurance coverage for lactation services. Effective immediately for new patients, and beginning May 16, 2025, for current patients, I will no longer be able to accept Blue Cross Blue Shield insurance plans.
Unfortunately, outpatient International Board Certified Lactation Consultants (IBCLCs) are not permitted to contract directly with Blue Cross Blue Shield. For some time, I worked with a third-party billing company to help patients access their benefits. However, due to ongoing and unpredictable reimbursement issues with Blue Cross Blue Shield, that company is no longer able to support claims to them.
I understand that this may be frustrating, and I remain committed to making lactation care accessible. I am happy to provide a detailed superbill that you can submit to your insurance for possible reimbursement. Please don’t hesitate to reach out with questions—I’m here to support you in navigating your options.
Thank you for your understanding and continued trust.
Warmly,
Sarah O’Rourke, IBCLC