DESCO Service

13/09/2025

24/08/2025

We LOVE Daniel Pink’s research. It has had a direct impact on our culture:

🗣️A common remark from new employees is “everyone here is so engaged, no one is sitting idle”.

🤭It wasn’t always that way here. 🙂‍↔️

💟Our core values & constant reflections back to our teams about how they show up, have shifted our culture. We didn’t always have explicit core values.

One of our Core Values:

✅Ambition/Willingness to Fail (employees are welcome to try new things with customer value in mind. No one is reprimanded as long as they are transparent & communicative ie “I’ve never worked on this, I am willing to take a look” or “we don’t currently service this modality, and are open to doing research on it & will get back to you”

❓What does this have to do with Daniel Pink’s motivation research?

When cultures operate with high trust, clear parameters, leadership that looks for people’s strengths with an earnest commitment to build on those strengths, and highlight them by reflecting them back, progress and growth follow.

When people know they have the freedom to experiment and bring themselves fully into their work, meaning & purpose become habitual.

We are nerds & love learning about human behavior and healthy systems. We see our piece of work as a place of connection and community. We serve each other, take care of each other & have take care of our employees and our customers so they can take care of what they care about. It’s a generative leadership philosophy and it’s embodied here.

A thanks to forward thinkers like Daniel Pink Amy Cuddy Sally Helgesen Marshall Goldsmith Daniel Goleman Peter Drucker & so many more for paving the way.

21/08/2025

✅Consistency
✅Communication
✅Collaboration��Ben Riley is a part of DESCO’s field force in NH. We are proud of Ben. Not only is he a key member of our CEO Advisory, he’s also stellar on the field with our customers.

Today we applaud Ben for being recognized by Zach Russel, Technical Service Manager at Rampart, for the reliability and ease he brings to every interaction—from checking in and out to maintaining strong client relationships.��Ben, your attention to detail and proactive mindset are what make working with you a true pleasure. Thank you for being a steady, trusted part of the DESCO team!��

19/08/2025

We are hiring!

We are looking for a field service technician in the Birmingham Alabama region. The highest concentration of service calls is in the Birmingham area.

This is a guarantee of 40 hours/week with an hourly rate range of $25-$28 an hour.

We recognize that those with mechanical, plumbing, HVAC have transferable skills for this role. If you have sterilizer experience, we will take that into consideration with compensation.

We offer healthcare, vision, financial literacy, wealth planning, and a host of other benefits. Our commitment is employee well-being; our employee retention rate is over 90% as is our customer retention rate.

Our commitment is to build a team around you and to support you on your growth path.

If you’re interested or know anybody who is, we will share a link in the comments to apply. You can also reach out to jhilberth@descomed.com to learn more about this role.

https://www.indeed.com/m/viewjob?jk=946bfda0e72d77fa&from=serp&prevUrl=http%3A%2F%2Fwww.indeed.com%2Fq-desco-jobs.html&mclk=default&xpse=SoD567I3uiY1GpXYqR0LbzkdCdPP&xfps=0fc2bcce-20e9-46f3-9ad4-715b8b9e8e2f&xkcb=SoB867M3uiY1zcRUJx0PbzkdCdPP

DESCO Service

12/08/2025

When a client your organization has had a relationship with for 50 years 🤩 says they wish you could be cloned, you know you’re doing something right!

That’s Bradley.

Brad has been recognized for his exceptional work, sharp thinking, and all-around excellence. Alfred Miller (Director of Hospital Solutions at Leviant) shared this glowing feedback—and we couldn’t agree more.

Brad, thank you for consistently showing up with excellence and representing DESCO with integrity and skill. We’re grateful to have you on the team!



MERA - Medical Equipment Repair Associates

09/08/2025

With Tandem Bagel Company – I just got recognized as one of their top fans! 🎉

09/08/2025

DESCO is thrilled to announce Andrea Bordenca ‘s appointment to VP on WIL Society’s board of directors.

Women In Leadership Society is a newly formed LLC with a mission to support & encourage women’s career development in male dominated industries.

WIL launched in healthcare technology management (HTM), and like Andrea, WIL has a vision to expand professional & leadership development and amplification so there’s equity in all male dominated industries.

For the near term, per April Lebo, WIL Society’s founder & President,
WIL’s focus is to “improve the retention and recruitment of women in HTM.”

Women are encouraged yo join WIL. It’s free to be a part of WIL’s “no one sits alone” community.

Interested individuals are encouraged to get started by joining the WIL LinkedIn group, which is open to all women in HTM. Past WIL initiatives:

WIL’s inaugural webinar February 12, hosted by Andrea Bordenca of DESCO. This event provided one CEU & offered women in HTM an opportunity to explore vulnerability, taking risks, and deepening connections.

WIL ambassadors & members are also makint the rounds at trade shows across the country like the recent HTM Mixer in Milwaukee & the AAMI 2025 eXchange in New Orleans

There’s a mentorship program that connects female HTM professionals with more experienced professionals in their cohort & official WIL merch available, including apparel and more.

If you’re in a male dominant field & seek to have a community like WIL support you, reach out! Connect with with our April, Andrea, Adrianna, or Amber.

Curious about being a member? Reach out to the board or our ambassadors. We are committed to cultivating equity & a place of belonging.

04/08/2025

Modeling Customer Service is what we practice

So! Tell us.

What do YOU need?

We are an healthcare technology management (HTM) service organization whose core competency is service.

Our priority? Uptime

We have two physical offices
1️⃣ Hadley, MA
2️⃣Doral, FL

Each office has a training room & learning center. In the northeast, our three primary service markets are ASCs, clinics & research institutions. Our largest division in the northeast is our sterilizer division. We proudly service Harvard, Dana Farber, Northeastern U, UCONN, Yale in addition to the Constitution Surgery Centers to name just a few!

In the southeast, our three primary service markets are hospitals, ASCs & clinics. We proudly serve Baptist, HCA, Larkin to name a few.

We have recently added UptimeHealth dental service to our repertoire.

We are not manufacturers.

We do offer in-house, but! Only when it’s needed. We have found 30% savings in a hybrid in-house approach & have assisted hospitals in the outsource-to-in-house transition.

We prioritize relationships over profit & rely on long term partnerships so we can maintain our 92% employee retention rate & 95% customer retention rate.

Customer needs are evolving all the time. We are committed to adapting, innovating & evolving with you to serve our market best.

Service is our jam.

Vision: to be the global model of customer service We strive to do this. Every. Conversation.

24/07/2025

It’s Regionals week!

This past Tuesday, we held our third quarter meeting in our Doral FL office for our southeast employees; tomorrow, we’ll our northeast folks will gather in our Hadley MA office.

Every quarter DESCO engages employees to participate for in person regional meetings.

Q4 2024 Andrea invited employees to reflect on & discuss
1. What works well at DESCO?
2. What are top 2 areas you see DESCO ought to focus on & a suggestion for a next small step?

Culture, leadership’s responsiveness & care, employee & customer engagement & satisfaction were the themes of 1.

Areas we focused on & continue to develop based on feedback are: communication, clarifying standards for roles, more employee & manager feedback

Last quarter we focused our together to clarify processes & communication via group training & conversation.

This quarter Andrea is asking employees to reflect & breakout in small groups to brainstorm these questions:

What are some of the biggest challenges or needs you hear from our customers lately?

Are there any products, services, or features our customers ask about that we don’t currently offer?

Have you noticed any new trends or common requests from customers that seem to be increasing?

If you could wave a magic wand and add one new service or product, based on what customers are saying, what would it be?

Are there types of customers or markets you think we could reach that we’re not serving today?

What would make it easy or hard for our company to succeed in that area?

DESCO has come up with some innovative offers because of what our employees hear & see:
✅ embarking in retail lighting (we’re over 5 years in!)
✅ servicing ice machines in movie theaters & restaurants (in addition to healthcare facilities)
✅training others in HTM as a new line of business (first training took place in our Doral FL office last week on hydrogen peroxide sterilization devices

There’s so many ways to engage employees, what have you experienced that works well to get valuable employee input?


Andrea L. Bordenca Ignacio Ortega-Alvarez

12/05/2025

DESCO was happy to sponsor Collaborative for Educational Services (CES) last Thursday.

💭We invited a few community leaders to launch this conversation. We kept it small intentionally to design ways to bring other key stakeholders in.

❤️We know so many are committed to sustaining and strengthening youth workforce development—especially as funding challenges grow. Our special guest, Matt Rigney (Director of Workforce Development Programs, CES), shared inspiring stories and practical strategies for building powerful partnerships between businesses and youth programs.

➕More events to come in partnership with CES. Together, we will continue to explore how we can simultaneously build career pathways for high school students through internships—while also strengthening employer pipelines and advancing regional equity.

🤩Are you a western MA area leader interested in bridging workforce gaps & creating strategic &sustainable workforce development? Reach out to Andrea to stay connected on upcoming strategic sessions with CES abordenca@descomed.com

😋Lunch provider: Hot Table locally owned, highly rated!

Andrea Bordenca
Collaborative for Educational Services
Amherst Area Chamber of Commerce
Integrity Building
MassHire Franklin Hampshire Workforce Board
Ira Bryck
Hot Table