DESCO Service, Hadley, MA (2025)

07/24/2025

It’s Regionals week!

This past Tuesday, we held our third quarter meeting in our Doral FL office for our southeast employees; tomorrow, we’ll our northeast folks will gather in our Hadley MA office.

Every quarter DESCO engages employees to participate for in person regional meetings.

Q4 2024 Andrea invited employees to reflect on & discuss
1. What works well at DESCO?
2. What are top 2 areas you see DESCO ought to focus on & a suggestion for a next small step?

Culture, leadership’s responsiveness & care, employee & customer engagement & satisfaction were the themes of 1.

Areas we focused on & continue to develop based on feedback are: communication, clarifying standards for roles, more employee & manager feedback

Last quarter we focused our together to clarify processes & communication via group training & conversation.

This quarter Andrea is asking employees to reflect & breakout in small groups to brainstorm these questions:

What are some of the biggest challenges or needs you hear from our customers lately?

Are there any products, services, or features our customers ask about that we don’t currently offer?

Have you noticed any new trends or common requests from customers that seem to be increasing?

If you could wave a magic wand and add one new service or product, based on what customers are saying, what would it be?

Are there types of customers or markets you think we could reach that we’re not serving today?

What would make it easy or hard for our company to succeed in that area?

DESCO has come up with some innovative offers because of what our employees hear & see:
✅ embarking in retail lighting (we’re over 5 years in!)
✅ servicing ice machines in movie theaters & restaurants (in addition to healthcare facilities)
✅training others in HTM as a new line of business (first training took place in our Doral FL office last week on hydrogen peroxide sterilization devices

There’s so many ways to engage employees, what have you experienced that works well to get valuable employee input?

Andrea L. Bordenca Ignacio Ortega-Alvarez

07/15/2025

✨AAMI 2025 was one for the books!

✅We at DESCO are excited about the connections made
✅ Our leadership team, who has been working with UptimeHealth expanding htm into the dental sector, is looking forward to meeting with Uptime at DESCO’s HQ to deepen our collaboration.

🪄
✨AAMI 2025 was one for the books!

Our team at DESCO is excited about the connections made & our leadership team, who has been working with Uptime, is looking forward to meeting at DESCO’s HQ to deepen our collaboration.

🪄 That’s the magic of AAMI: deepening relationships. ��What else are we reeling about?

🥰DESCO’s CEO, Andrea Bordenca, took the stage to present “A Leader at Every Level: Inspiring Change and Driving Results”— a powerful session rooted in reflection, vulnerability, and practical leadership.

Janeth, our Director of Training & Compliance attended & sent these notes:��During Andrea’s session, she invited participants to dig deep:�⭐️ What makes a leader truly visible?�⭐️ How do we create space for women—and especially women of color—to be seen and heard in meetings?�⭐️ How can emotional intelligence and feedback strengthen trust, performance, and culture?��Andrea’s message:
⭐️We can live in default if we don’t examine “who do I want to be as a leader?”

⭐️We can deceive ourselves if wr don’t ask those who report up to us, those we report to, & those in our personal lives these two questions
1. What can you trust me for
2. What can’t you trust me for?
��From discussing her own journey to sharing tools for tough conversations, her session offered both heart and strategy for transforming workplace culture—one step at a time 🌱��We are proud to be a team that lives these values every day; one that believes in visibility, equitable opportunities, and inspiring change from the inside out.��A HUGE thank you to everyone who attended AAMI 2025, and to everyone who made it happen 🙏🏼 See you next year!��
AAMI Andrea BordencaUptimeHealth

07/08/2025

AAMI New Orleans healthcare technology management leadership, and learning in action

06/23/2025

🌠This just in!

Andrea L. Bordenca, our CEO & Janeth, our National Manager of Compliance & Training attended this year’s AAMI. AAMI is led by Pamela Arora with Danielle McGeary at the HTM helm as VP, HTM.

Andrea & Janeth had two objectives:
1. Connect!
2. Learn how others are thinking about & using AI

Andrea was honored to have been asked to speak on two occasions at AAMI eXchange this year.
1️⃣She presented a methodology that allows leaders to consciously engage in habits meaningfully &
2️⃣had an opportunity to provide an inspirational ted talk at a networking event thanks to AAMI, PartsSource Inc. & Women In Leadership Society (WIL). Danielle McGeary Nicole Koharik, MA, APR & April Lebo made this opportunity possible. ⭐️We thank you for supporting DESCO & Andrea.

As you see in these pictures more women are engaging in healthcare technology management. The community WIL Society has over 640 members & is growing daily. April has created an LLC due to demand & the opportunities to further support women’s representation. Andrea avidly supports WIL in a shared mission to encourage women’s voices to be heard & to dismantle gender stereotypes that perpetuate inequity.

Andrea & Janeth also had an opportunity with the incredible UptimeServices team. We’ve partnered with them in Boston & are going to be collaborating more closely in leadership development & service fulfillment. Our missions, culture & visions are aligned.

A very special bonus: A former DESCO employee, Robinson spent an afternoon with Andrea & Janeth. Once a part of DESCO, always a part of DESCO.

Andrea & Janeth thank WIL, AAMI, Uptime & PartSource for their open arms & generosity. This year at AAMI eXchange was a special time for DESCO.

06/18/2025

🌟 The Power of Community & Women’s Voices 🌟

It’s. Almost. Time!!
We’re thrilled that our CEO, Andrea L. Bordenca and our inspiring colleague, April Lebo, founder of Women In Leadership (WIL Society) & VP Probo Medical will each be leading breakout sessions at AAMI eXchange.

Both sessions promise to be powerful explorations of leadership & self awareness. Come! Experience the unique impact women make when we come together and raise our voices & invite others in.

✨ Andrea will share insights on communication & presence, specifically how beliefs shape our behaviors, drawing from her experience & certification from Newfield Network USA , Strozzi Institute for Somatics & certification, learning, coaching & leading Institute for Generative Leadership, where Andrea was the CEO from 2019-2022 in tandem with her role at DESCO. Andrea has worked internationally, presenting, coaching, teaching & facilitating thousands of people of all ages. She loves working with leaders committed to equity & leading with love.
✨ April will lead a dynamic discussion on empowering women at work, highlighting the importance of collaboration and authenticity. April is also a multidimensional leader & entrepreneur creating impact in male-dominant industries. April is authentic, vulnerable, and praactices what she preaches.

This is THE opportunity to learn, connect, and be inspired by two trailblazers who are shaping the future of organizational culture.

Don’t miss out—join us for both sessions and be part of a community that celebrates and amplifies women’s voices!

Check them out on your Eventify app. Andrea’s session: 8AM Sunday morning 6/22.
April’s session: 9:15AM Sunday morning 6/22

Newfield Network Generative Leadership@strozzisomatics Andrea Bordenca AAMI
---

06/13/2025

Are you headed to AAMI eXchange?

Register to join our CEO Andrea Bordenca’s Sunday morning upskilling session that highlights the power of communication & emotional intelligence at 8AM & Women In Leadership (WIL Society) founder & VP, Demand Generation, April Lebo of Probo Medical at 9:15 to hear how to amplify women’s voices!

We are proud yo be surrounded by so many powerful women in leadership!

Andrea Bordenca

06/04/2025

Who is DESCO?

DESCO is Janeth.

Janeth has been part of the DESCO team since 2009, and has worn many hats along the way! 👒 🎩 🧢

She’s grown into her currrnt role: Training and Compliance Manager, & she always leads with heart. She works with our CFO to ensure our employees are taken care of, handling everything from recruiting to onboarding to HR support.

Since stepping into her current role in 2018, she’s been a constant source of support, structure, and warmth for our team.

Janeth first heard of DESCO through a friend of her husband, and what started as a connection turned into a 15+ year journey of growth, impact, and leadership. She’s seen the company evolve, and she credits our CEO, Andrea Bordenca, with giving DESCO “a new spirit, a new future.” In Janeth’s words, “Andrea came in with new ideas, new technology, and brought in new ways of doing things,” that made DESCO as strong as it is today.

Janeth’s belief in our leadership is matched by her belief in our people, “the people are amazing— everyone contributes to the company in their own way”. And when you work with Janeth, you see that in action. She creates a culture where people feel seen, supported, and like work can be fun!

As we look to the future, Janeth sees more opportunity to grow — not just in numbers, but in ideas, innovation, and the diversity of what we do. “More people means more growth,” she says. “And we’re just beginning to explore what we can do with AI.”

At a time where many companies are scaling back or reducing benefits,
Janeth proudly points out that DESCO is investing more in its people — from fully covering vision and disability benefits to providing Costco memberships, mindfulness training with Shalini Bahl Milne, and team bonuses 💫

We’re so grateful for Janeth’s commitment, care, vision, and spirit — and we are lucky to have her as part of our story 💕 Thank you Janeth 🙂

05/29/2025

Who is DESCO? DESCO is Cecilia🌟

Cecilia has been on the team at DESCO for 14 years! 🥳 She originally started in dispatch at our Florida office, after a former colleague (and DESCO team member) encouraged her to consider working at DESCO. She later moved to our finance team, where she has been able to apply her bookkeeping and detail-orientation superpowers to benefit all of DESCO.
She spent the last 6 years helping keep things run smoothly behind the scenes and also acts as a liason between the service coordination team and the finance team 💫.

Cecilia is also a part of our inaugural CEO Advisory Board, where she and team members from across different departments and regions meet with Andrea L. Bordenca and Succession Strategist Dr. Leslie Saulsberry to tackle operational challenges and create collaborative solutions.

Cecilia says what sets DESCO apart is our focus on teamwork, strong customer relationships, and leadership that truly values people. A moment that stuck out to her was when she first met CEO, Andrea Bordenca, “when I first met Andrea, I was nervous to meet the owner,” she shared. “But she invited me to lunch, and it felt more like talking with a friend, not a boss.”

Thank you, Cecilia, for all that you bring to the DESCO team — we are so grateful to have you!! 💕

05/12/2025

DESCO was happy to sponsor Collaborative for Educational Services (CES) last Thursday.

💭We invited a few community leaders to launch this conversation. We kept it small intentionally to design ways to bring other key stakeholders in.

❤️We know so many are committed to sustaining and strengthening youth workforce development—especially as funding challenges grow. Our special guest, Matt Rigney (Director of Workforce Development Programs, CES), shared inspiring stories and practical strategies for building powerful partnerships between businesses and youth programs.

➕More events to come in partnership with CES. Together, we will continue to explore how we can simultaneously build career pathways for high school students through internships—while also strengthening employer pipelines and advancing regional equity.

🤩Are you a western MA area leader interested in bridging workforce gaps & creating strategic &sustainable workforce development? Reach out to Andrea to stay connected on upcoming strategic sessions with CES abordenca@descomed.com

😋Lunch provider: Hot Table locally owned, highly rated!

Andrea Bordenca
Collaborative for Educational Services
Amherst Area Chamber of Commerce
Integrity Building
MassHire Franklin Hampshire Workforce Board
Ira Bryck
Hot Table

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