02/25/2026
We’re proud to share that SMP Health – St. Aloisius has earned the 🏆 2026 Customer Experience Award™ from Activated Insights for outstanding performance in Skilled Nursing.
This recognition places us in the top 15% of care providers nationwide 📊 based on a 12-month average of resident and family feedback — distinguishing us among the highest-performing organizations in the country.
The award reflects excellence in the areas that matter most to those we serve, including:
💬 Communication from our facility
🧺 Laundry services
🤝 Responsiveness to concerns
⭐ Likelihood to recommend us
“The heart of our exceptional care is listening — to our residents, to their families, and to one another,” said Rebecca Patzer, RN, ADON at SMP Health – St. Aloisius. “We are pleased to accept this award that celebrates the relationships we build every day and our unwavering commitment to comfort, safety, and dignity in our tight-knit community.”
In a small community like Harvey, relationships and trust mean everything. We are honored that our residents and families recognize the compassion, attention, and commitment our team provides every day 💙
To learn more about the 2026 Customer Experience Award™ and view recipients nationwide, visit:
🔗 https://awards.activatedinsights.com/customer-experience-awards-recipients/
💙 Thank you to our incredible staff and the families who allow us to care for your loved ones. 💙