
08/22/2025
While bias is natural, and understandable, it is also detrimental, particularly in the world of insurance claims.
Thank you to Workers' Compensation Institute for hosting this valuable topic and all who attended with an open mind to learning and .taking this knowledge back to their desk this week!
A big Thank YOU to Frank Ferreri for this fantastic summary of our conversation and teaching points!
Check out this link for the full article --) https://www.workerscompensation.com/daily-headlines/bias-is-human-but-awareness-improves-decision-making-in-workers-compensation/