10/27/2025
Big problems get smaller when the people closest to them lead the fix.
In our newest podcast episode, we’re diving into how a long-standing issue, medication errors in residential and withdrawal management, was reduced from 55 to just four in a month.
How? A relationship-first framework. Rapid testing. And most importantly — staff voice.
We sat down with NIATx consultant Matt Russo, along with Horizon leaders Jamie and Gina, to unpack the small but powerful changes that made a big impact. From building cross-functional teams to using tech like ObservSmart, this conversation is full of insights for anyone working in behavioral health, quality improvement, or just trying to make systems work better for people.
🎧 If you care about safer care, cleaner data, and a team that feels real ownership, this one’s for you.
🔗 Listen now: https://www.horizonservices.org/podcasts
And let us know: what’s one small test you’re trying this month?