07/08/2025
Dear valued clients,
Itโs never easy to make posts like this, but I hope youโll read this with understanding and compassion.
Effective immediately, Massage the 615 will be strictly enforcing our cancellation and no-show policies. This means that late cancellations and missed appointments will now incur the full fee, as outlined in our booking agreement.
Please know this decision doesnโt come from a place of frustration โ it comes from necessity. As a small business owner and a single mother, every appointment matters. When a spot goes unfilled at the last minute, itโs more than just lost time โ itโs lost income that directly impacts my ability to provide for my family.
I completely understand that life happens โ emergencies, illness, and unexpected events are part of being human. But I kindly ask that you give as much notice as possible when you need to reschedule so I can offer that time to someone else who needs care.
Thank you so much for supporting Massage the 615 and respecting the policies that allow this business to stay healthy and sustainable. Iโm deeply grateful for each and every one of you.
With appreciation and sincerity,
Heather โ Massage the 615