09/18/2023
Our Hiawatha office is looking for an individual to add to our team.
General Summary of Duties:
• Responsible for handling incoming telephone calls to the clinic.
• Acts as a telephone liaison between the public and clinic staff.
• Responsible for receiving orders from physicians’ offices and other external agencies and scheduling of patient appointments in an efficient and timely manner.
• Responsible for greeting, instructing, and directing patients and visitors.
• Considered a key public relation position between the public, patients, and the clinic staff.
• Responsible for computer registration of patient demographics and insurances.
• Responsible for assisting Office Manager: Entering charges and posting all payments daily.(Under direction of Office Manager)
• Maintaining patient accounts.
• Copying all medical records for attorneys, case managers, other commercial insurance companies, and work comp carriers.
•Cleans department equipment and performs a variety of duties to maintain the clinical areas in a safe, orderly and sanitary condition.
Performance Requirements:
• Ability to read, understand and follow written and verbal instructions, directives, standardized procedures, and protocols.
• Skill in operating computer, fax, and photocopy machine.
• Skill in answering the telephone in a pleasant and helpful manner.
• Skill in gathering and reporting information.
• Ability to sort and file materials correctly by alphabetic, chronological, or categorical systems. Ability to recognize, evaluate, solve problems, and correct errors.
• Ability to communicate clearly and concisely with insurance companies, case managers, attorneys, clinic staff, and the public.
• Knowledge of grammar, spelling, and punctuation to record accurate information.
• Ability to work independently and as a team member.
• Ability to prioritize and complete work assignments.
• Demonstrates customer service values and professional conduct.
• Maintains a well-groomed appearance and courteous manner.
• Knowledge of the organizations policies, procedures, communication procedures, and organizational board.
• Ability to gather data, recognize statistical trends, applies condition formulas, establish action plans, and evaluate results.
• Ability to establish and maintain effective working relationships with patients, medical staff, the organization’s staff, and the public.
Please submit resume and cover letter to: kerrierecker@gmail.com.