Central Ohio Regional Long Term Care Ombudsman Program

Central Ohio Regional Long Term Care Ombudsman Program Protecting and empowering Ohioans in long-term care. Region 6 Ombudsman Program.

We advocate for residents’ rights, address care concerns, and educate families and residents about quality care, resident rights, and available services. Central Ohio's Regional Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff members work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights. Our office advocates for consumers of long term care services and supports in Franklin, Union, Delaware, Licking, Madison, Fayette, Pickaway and Fairfield County.

Nursing home Residents, former residents, or their legal representatives can request access to medical and financial rec...
01/30/2026

Nursing home Residents, former residents, or their legal representatives can request access to medical and financial records related to the resident. The nursing home must provide this access within 24 hours (excluding holidays and weekends). Additionally, they can obtain photocopies of these records at a cost that follows the community standard for copying, as long as they give two working days' notice.

This ensures that residents have the right to review their important information in a timely manner.

To learn more, please look up Ohio Administrative Code Rule 3701-17-19.

Have concerns? Reach out to the Ombudsman at 614-345-9198 or 1-800-536-5891. We're here to help!

Become a Voice for Those Who Need One!The Long-Term Care Ombudsman program is seeking dedicated volunteers to advocate f...
01/28/2026

Become a Voice for Those Who Need One!

The Long-Term Care Ombudsman program is seeking dedicated volunteers to advocate for nursing home residents and help ensure their rights are protected. 🧡

Your time and compassion can help residents speak up, stay informed, and feel empowered.

We’re currently welcoming volunteer applications from across Franklin, Delaware, Fairfield, Fayette, Licking, Madison, Union, and Pickaway Counties — with flexible scheduling to fit your life, whether you're free on weekends or evenings.

Make a difference in your community.
👉 Learn more and apply at www.stepup.ohio.gov

01/27/2026

Activities matter! The quality of life a resident has while living in a nursing home or assisted living is crucial. "Residents have the right of access to opportunities that enable the resident ..., to achieve the resident's fullest potential, including educational, vocational, social, recreational and habilitation programs." ORC 3721.13 (16). We salute all the Activities professionals who create experiences to make resident life more enjoyable. https://aging.ohio.gov/care-and-living/ombudsman

Ohio law requires certain professionals like nurses, social workers, attorneys, home health staff, and long-term care fa...
01/27/2026

Ohio law requires certain professionals like nurses, social workers, attorneys, home health staff, and long-term care facility employees to report suspected abuse, neglect, or exploitation of adults.

👉 To report abuse in a long-term care facility:
Call the Ohio Department of Health Complaint Hotline at 1-800-342-0553

👉 To report abuse of adults (60+) in the community:
Call 1-855-OHIO-APS (1-855-644-6277)

Ombudsman are not mandated reporters. By law, Ombudsman must protect residents’ confidentiality and cannot report suspected abuse without the resident’s consent.

The Ombudsman Program works to resolve complaints and advocate for residents’ wishes, including those involving abuse, neglect, or exploitation. Our role is different from Adult Protective Services or state agencies—we focus on resident-directed advocacy, not enforcement.

💬 Have questions or need support?

Contact the Ombudsman Office — we’re here to help! 614-345-9198!

You might not hear the word “Ombudsman” every day — but in Ohio, we’re here every day for those receiving long-term care...
01/26/2026

You might not hear the word “Ombudsman” every day — but in Ohio, we’re here every day for those receiving long-term care.

Whether it’s in a nursing home, assisted living, or an adult group home - we empower, educate, and advocate so individuals have a real voice in their care.

Region 6 serves Franklin, Fairfield, Fayette, Licking, Delaware, Madison, Pickaway and Union Counties. You can reach us at 614-345-9198.

For everyone’s safety, our office is closed today due to weather conditions. While our doors are closed, our Ombudsman a...
01/26/2026

For everyone’s safety, our office is closed today due to weather conditions. While our doors are closed, our Ombudsman are still hard at work and dedicated to helping you however we can. Stay safe! ❄️

Volunteer with the Long-Term Care Ombudsman Program!Our volunteers play a vital role in advocating for residents in nurs...
01/23/2026

Volunteer with the Long-Term Care Ombudsman Program!

Our volunteers play a vital role in advocating for residents in nursing homes and assisted living facilities—offering kindness, compassion, and support when it matters most. 💛

Volunteering not only enriches the lives of others, but it also provides personal fulfillment, valuable experience, and the opportunity to create real change in long-term care.

✨ Learn more or sign up today: www.stepup.ohio.gov

Did you know the Long-Term Care Ombudsman Program in Ohio is split into regions? Each region has a “Sponsoring Agency” t...
01/22/2026

Did you know the Long-Term Care Ombudsman Program in Ohio is split into regions? Each region has a “Sponsoring Agency” that supports the work of the Ombudsman!

Here in Region 6, our sponsoring agency is Easterseals Central and Southeast Ohio. Since 1935, Easterseals has been creating life-changing solutions for individuals with disabilities and their families, helping people gain independence, offering recreational programs, respite care, early childhood education, and more.

Region 6 Ombudsman serves residents in Franklin, Fayette, Fairfield, Madison, Delaware, Union, Pickaway, and Licking counties by advocating for their rights and well-being.

When you contact our office, or receive a return call from us, it may show up as Easterseals, but rest assured—the Ombudsman office is here and ready to advocate for you!

Reach us today at 614-345-9198 or ombudsman@easterseals-cseohio.org

Residents in long-term care deserve to be heard. 💙The Region 6 Ombudsman Program proudly serves Delaware, Fairfield, Fay...
01/21/2026

Residents in long-term care deserve to be heard. 💙

The Region 6 Ombudsman Program proudly serves Delaware, Fairfield, Fayette, Franklin, Licking, Madison, Pickaway, and Union Counties. We advocate for residents’ rights and help ensure quality care in long-term care settings, including nursing homes and assisted living communities.

One of our Ombudsman received this heartfelt voicemail, and it reminded us why we do what we do. Advocating for resident...
01/19/2026

One of our Ombudsman received this heartfelt voicemail, and it reminded us why we do what we do. Advocating for residents' rights and standing up for those who need a voice—that’s the heart of the Ombudsman Program. 💙

📞 614-345-9198 | 📧 ombudsman@easterseals-cseohio.org

Region 6 of the Long-Term Care Ombudsman Program is here for you!We proudly serve residents in Delaware, Fairfield, Faye...
01/16/2026

Region 6 of the Long-Term Care Ombudsman Program is here for you!

We proudly serve residents in Delaware, Fairfield, Fayette, Franklin, Licking, Madison, Union, and Pickaway counties, advocating for their rights and well-being in long-term care settings such as nursing homes and assisted livings.

Have questions or concerns about care? We're here to help.
📞 614-345-9198
📧 ombudsman@easterseals-cseohio.org

Address

3830 Trueman Court
Hilliard, OH
43206

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Website

https://www.easterseals.com/centralohio/programs-and-services/senior-s

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Our Story

Easterseals Central and Southeast Ohio is the official Ohio State Long-Term Care Ombudsman sponsoring agency, for the Region 6 Long-Term Care Ombudsman Program. As mandated by the federal Older Americans Act and Ohio law, the Long-Term Care Ombudsman Program advocates for excellence in long-term services and supports wherever consumers live.

Ombudsmen do not regulate nursing homes and home health agencies, but do work with providers, residents, their families and other representatives to resolve problems and concerns.

The Region 6 Long-Term Care Ombudsman serves eight counties in Ohio including: Franklin, Delaware, Fairfield, Fayette, Licking, Madison, Pickaway, and Union while also advocating for MyCare Ohio consumers in Clark, Greene and Montgomery counties. Ombudsman staff and volunteers focus their time on educating consumers of long term care services and supports and their families, empowering them to know their rights and to voice their conerns. Here in Region 6 our inter-generational team of paid staff and volunteers are committed to advancing person-centered care and preserving resident rights.

Join Us... Be An Advocate.