01/17/2022
SUMMARY: Interviews customers and records interview information into computer for customer service by performing the following duties .
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned.
ï Implements BVM Medical Supply's Mission Statement.
ï Talks with customers by phone or in person and receives orders for delivery, pick-up, discontinuance, maintenance or changes in service.
ï Fills out order forms, determines charges and coverage for service requested , collects co-pays, and inserts data into information system.
ï Solicits sale of new or additional services.
ï Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation .
ï Files and/or creates patient's records.
ï May have to communicate or interact with, assess, BVM Medical Supply's customers that may be:
o Adults (18 - 64 years of age)
o Seniors (65 years or greater)
ï Participates in Performance Improvement (PI) activities.
ï Participates, on an ongoing basis, in traditional learning and DMETRAIN® programs.
