08/29/2021
THE BAR FITNESS seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting THE BAR Fitness Mission, Vision and Values.
The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.
Essential Duties and Responsibilities:
• Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Minimum Skills
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.