03/03/2026
Respecting Your Time and Ours
Hi friend,
I wanted to take a moment to clarify our cancellation policy and explain why it exists.
At Elevation Massage & Spa, every appointment is reserved exclusively for you. Our therapists structure their schedules in advance and rely on those reserved sessions as part of their expected income.
When an appointment is canceled with less than 48 hours’ notice, it is very difficult to refill that time, and it directly impacts our team.
Our cancellation fees are not meant to be punitive. They are in place to protect our therapists’ time, ensure fairness, and allow us to continue providing consistent, high-quality care to every client who books with us.
We understand that life happens. If you need to make changes to your appointment, we simply ask that you do so outside of the 48-hour window whenever possible. This gives us the opportunity to offer that time to another client who may be waiting.
For your reference, our cancellation policy is outlined below:
Cancellation Policy
• We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.
• Cancellations/rescheduling made within 48 hours of the scheduled appointment time will incur a $50 fee.
• Same-day cancellations and no-call/no-shows will be charged 50–100% of the scheduled service total, based on the circumstances.
This policy protects the time our therapists reserve specifically for you. When you schedule an appointment, that time is dedicated exclusively to your care and cannot be filled on short notice.
By booking an appointment with us, you acknowledge and agree to these cancellation terms.
We truly appreciate your understanding and your continued support of our small business and the professionals who make your care possible.
Warmly,
Elevation Massage & Spa
Stop Acting so Small. You are the Universe in Ecstatic Motion. - Rumi
Click here for an update from Elevation Massage and Spa!