Patient Care Intervention Center

01/08/2026

We were proud to see PCIC represented yesterday at the in Miami!

Our Director of Data Services, Li Betty G*i, joined Elias Delgado of United Way of Greater Houston to present “Tech with a Human Touch: Improving Coordinated Care for ALICE in Greater Houston.”

The session highlighted how the Integrated Client Journey (ICJ) model brings together data, technology, and a people-centered ecosystem of 100+ partner agencies to better support ALICE households across Greater Houston. By focusing on financial stability, workforce development, and other real barriers to sufficiency, ICJ demonstrates how actionable data and shared infrastructure can drive strategy, accountability, and measurable impact.

Attendees explored the ICJ methodology, saw the technology in action, and learned from real outcomes made possible through cross-sector collaboration.

Grateful for strong partners, thoughtful dialogue, and spaces like the National ALICE Summit that push this work forward.

01/06/2026

📣 Patient Care Intervention Center and Healthconnect Texas are proud to announce a strategic unification!

This unification brings together two complementary strengths, community information exchange and statewide clinical data infrastructure, to support more connected, actionable insights across Texas.

Together, PCIC and Healthconnect Texas are building infrastructure that reduces fragmentation, supports whole-person care, and advances health equity through collaboration, interoperability, and shared purpose.

👉 Read more: https://www.prnewswire.com/news-releases/healthconnect-texas-and-patient-care-intervention-center-unite-to-expand-statewide-health-data-and-community-impact-302652977.html?tc=eml_cleartime

12/19/2025

As we celebrate the holiday season, our offices will be closed from Dec 24 – Jan 1 ☃️ We will resume regular hours on Jan 2, ready to start the new year with fresh energy and focus!

To all of our partners, we’re grateful for your collaboration this year and look forward to advancing health equity with you in 2026!

12/03/2025

One month ago, United Way of Greater Houston and PCIC launched the ICJ Self-Service portal—a new way for Houstonians to set goals, find help, and work toward financial stability at their own pace.

The launch is more than a tech milestone. It’s a response to a very specific problem in Greater Houston: thousands of households are working hard and still can’t consistently cover the basics.

📍 The ALICE Reality in Greater Houston📍

United Way of Greater Houston uses the ALICE framework—Asset Limited, Income Constrained, Employed—to describe households that earn above the federal poverty level but still struggle to afford essentials like housing, food, child care, health care, and transportation.

In Greater Houston:

14% of households live below the federal poverty threshold, and
another 28% are ALICE households—working, but unable to consistently meet basic needs.
That means roughly 4 in 10 households in the region are either in poverty or on the edge of it. (Source: United Way of Greater Houston)

These are people you see every day: child care workers, cashiers, home health aides, office staff. Many are juggling multiple jobs and caregiving responsibilities, and they often face impossible choices—pay the rent or fix the car, buy groceries or pay for child care. The ALICE data underscores why United Way has doubled down on strategies that do more than meet immediate needs—they help people chart a path toward long-term financial stability.

ICJ Self-Service is designed to be a centerpiece of these strategies.

Read More ➡️

One month ago, United Way of Greater Houston and Patient Care Intervention Center (PCIC) launched the Integrated Client Journey (ICJ) Self-Service portal—a new way for Houstonians to set goals, find help, and work toward financial stability at their own pace. The launch is more

11/14/2025

Last Friday, the PCIC team took a well-earned break to celebrate a successful first week of the Integrated Client Journey Self-Service portal!

We kicked back with fajitas, friendly competition, and a toast to the incredible work our team has done to make this milestone possible. This product will help countless Houstonians connect to the care and resources they need—anytime, anywhere—and we couldn’t be prouder of the impact it’s already having. 💙

Of course, it wouldn’t be a PCIC celebration without a little healthy competition… and while many know Harsh*t Dave, our Sr. Software Engineer & Development Team Lead, for his strength in Dev Ops, few realized he’s also the reigning bowling champion of Team PCIC! 🎳🏆

Here’s to teamwork, innovation, and striking a balance between hard work and good fun.

Learn more about ICJ Self-Service ➡️ https://unitedwayhouston.org/self-service/

10/31/2025

Celebrating a big step for Greater Houston! 🎉

Last night, our PCIC team joined partners at United Way of Greater Houston to toast today’s launch of the Integrated Client Journey Self-Service portal. We’re grateful for this strong partnership and proud to serve as the data and software development partner behind a secure, mobile-friendly tool that helps Houstonians make meaningful progress toward financial stability by setting goals and connecting with United Way's powerful resource network—all in a matter of minutes.

This is what collaboration looks like: years of planning, months of building and testing, and a shared commitment to make it easier for people to get the support they need. We can’t wait to see how many lives are impacted by the work we’ve done together.

Learn More: https://unitedwayhouston.org/self-service/

10/14/2025

At PCIC, we know that health and food security are deeply connected—and addressing both requires cross-sector collaboration. That’s why our partnership with Houston Food Bank continues to grow through two flagship programs: Houston Food Bank’s Community Assistance Program (CAP), now live and expanding, and their upcoming Medically Tailored Meals (MTM) program, launching later this year.

Together, these initiatives are creating scalable, data-driven solutions that improve access to nutritious food, strengthen community health outcomes, and reduce costs for healthcare systems.

Read More ➡️

At Patient Care Intervention Center (PCIC), we know that health and food security are deeply connected—and addressing both requires cross-sector collaboration. That’s why our partnership with Houston Food Bank continues to grow through two flagship program

10/07/2025

The Texas Accountable Communities for Health Initiative (TACHI) is rethinking health from the ground up—aligning healthcare, social services, and community partners to address the root causes of poor health. In Houston’s Greater Northside, the collaborative is led by Avenue with partners including Legacy Community Health, Memorial Hermann, Wesley Community Center, and the YMCA.

In Q3, PCIC launched the software backbone that supports this workstream for Legacy Community Health. The goal: make it easy for partners to identify needs, connect residents to services, and reliably track what happens next—so the community can see what’s working and do more of it.

Read more ➡️ https://www.pcictx.org/pcic-media/blog/item/148-pcic-launches-tachi-platform-with-legacy-community-health-to-scale-community-health-in-houston-s-greater-northside

The Texas Accountable Communities for Health Initiative (TACHI) is rethinking health from the ground up—aligning healthcare, social services, and community partners to address the root causes of poor health. In Houston’s Greater Northside, the collaborative is led by Avenue with partners

09/24/2025

Please join us in congratulating Li (Betty) G*i, Sr. Data Analyst & Director of Data Services, on 10 years of service to PCIC as of this fall! 🎉

Betty has been with us since the early days, back when our technology and data division was housed in Dallas, TX. Over the past decade, as we’ve grown from providing interventions for complex patients to building technology and data partnerships that address population health, Betty has been at the heart of it all.

She has played a pivotal role in some of our most impactful partnerships—overseeing PCIC’s work to support United Way of Greater Houston’s Integrated Client Journey program, collaborating with the University of Houston College of Medicine on research into mortality trends amongst Houston’s homeless population, and advancing collaborations with Harris County Public Health’s Overdose Data to Action team to understand factors contributing to recidivism. These are just a few examples of the many partnerships Betty’s efforts have shaped over the years.

Betty’s holistic vision and expertise in data analytics, dashboards, and database design has powered so many of our innovations—but even more importantly, Betty has always centered our values of compassion, service, and collaboration.

We are deeply grateful for Betty’s leadership, brilliance, and unwavering commitment. 💙 Here’s to the next chapter together!

Read more about Betty on PCIC’s Team Page ➡️ https://www.pcictx.org/about-pcic/team

09/09/2025

We’re proud to welcome two new Social Work Interns from our partners at Texas Southern University!

This fall, JarQueica Hicks and Carmen Spellmon joined PCIC to support our Community Resource eXchange platform alongside Tara Pitts, MSW. Both are pursuing undergraduate degrees in social work at TSU, gaining hands-on experience as they prepare to become part of the next generation of social workers.

JarQueica, a Navy veteran, is working toward a career as a medical social worker serving fellow veterans, whereas Carmen plans to pursue forensic social work.

We’re excited to partner with Texas Southern University in helping students apply their classroom knowledge in real-world settings—and to support emerging leaders in the social work profession.

👉 Get to know JarQueica and Carmen by reading their full bios here: https://www.pcictx.org/about-pcic/team

07/15/2025

We made big strides in Q2 2025—Want the full story? ▶️ https://mailchi.mp/pcictx/q1-6423460

Strengthening partnerships, advancing technology, and deepening our impact across Houston’s healthcare and social services... all of these steps took us closer to our goal of promoting health equity!

From enhancing United Way’s Integrated Client Journey platform to fighting hunger with Houston Food Bank, and from real-time community engagement to data-driven efforts reducing recidivism, our work is all about connecting people to the resources they need—faster and smarter.

We’re also proud to honor the legacy of our co-founder Jim Turley and welcome new social work interns who bring fresh energy to our mission.

Thank you to all of our partners—we are so grateful to work together for this community!

07/15/2025

We're proud to support our partners with rich, multi-source data! Read more ➡

At Patient Care Intervention Center (PCIC), our extensive criminal justice data repository is the backbone of impactful research and interventions. We’re proud to deepen our partnership with Harris County Public Health’s Overdose Data to Action (OD2A) team, leveraging rich, multi-source