Footprints Case Management

01/10/2026

CONSUMER DIRECTION TRAINING 2026

Hello Footprints families and happy new year!! As we begin 2026, DHHS and NCLIFTSS have released the information regarding initial and annual ongoing training sessions for consumer directed families. This training is only required for families using consumer directed services as part of their CAPC plan of care.

INITIAL TRAINING is a scheduled webinar that the person who will be managing your consumer directed services (your Employer of Record or EOR) will be required to complete before consumer directed services can begin. This training is approximately two and a half hours long and is a live, interactive webinar that is only offered once a month. If you are considering a transition to consumer directed services for your child this year it is a good idea for your EOR to go ahead and schedule participation in a session.

ANNUAL TRAINING is a self-paced slide-based training that EORs must complete once a year. At the conclusion of the training, the EOR will find a link to a web-based form which will require that the EOR enter their information, their care advisor (case manager)'s name and email address, and complete several multiple choice questions. Completed of this form is required as confirmation that the EOR has completed the training and will be required to be submitted with your annual review. Your EOR may complete the training at any time within the year of 2026. Additional information regarding the training and access to the slide presentation can be found here:
https://medicaid.ncdhhs.gov/blog/2025/12/29/2026-community-alternatives-program-consumer-direction-schedule-trainings

Please reach out to your assigned case manager if you have any questions about training requirements for your child.

Dates and registration links for INITIAL training:

Jan. 28, 2026, 9:30 a.m. – noon
https://kepro.zoom.us/webinar/register/WN_JMolBxgyRwy4KUf5rpHLhA

Feb.25, 2026, 2:30 p.m. - 5 p.m.
https://kepro.zoom.us/webinar/register/WN_eo4ga245RfyXRN7N8DYLmQ

March 25, 2026, 5:30 p.m. - 8 p.m.
https://kepro.zoom.us/webinar/register/WN_KTO6Fn03QLm0USDspqdjEg

April 22, 2026, 9:30 a.m. – noon
https://kepro.zoom.us/webinar/register/WN_ZFLyrX6eTYGM71zBMCeCiA

May 27, 2026, 2:30 p.m. - 5 p.m.
https://kepro.zoom.us/webinar/register/WN_52PBJiCfRCKjCe9wOQjvjQ

June 24, 2026, 5:30 p.m. - 8 p.m.
https://kepro.zoom.us/webinar/register/WN_NYvvn8vzQ7mCONaLkOVIyg

July 22, 2026, 9:30 a.m. – noon
https://kepro.zoom.us/webinar/register/WN_Cl9-wUJZQR2F33B09SK7tQ

Aug. 26, 2026, 2:30 p.m - 5 p.m.
https://kepro.zoom.us/webinar/register/WN_4utiZs8LRcyCXbFO6WgVvg

Sept. 23, 2026, 5:30 p.m. - 8 p.m.
https://kepro.zoom.us/webinar/register/WN_2HgfpBPmTvGzseQUDIS8uA

Oct. 28, 2026, 9:30 a.m. – noon
https://kepro.zoom.us/webinar/register/WN_UoHJk_GLSCa40V4jdMLdJg

Nov. 18, 2026, 2:30 p.m. - 5 p.m.
https://kepro.zoom.us/webinar/register/WN_OhCRm2IySquzb0CDY_jClQ

Dec. 16, 2026, 5:30 p.m. - 8 p.m.
https://kepro.zoom.us/webinar/register/WN_lNIRDkPaTCiCuBjORvY9zQ

The 2026 initial training dates for Community Alternatives Program consumer direction are now available.

04/22/2025

Please see below a memo received from NC Medicaid today regarding an informational opportunity for consumer directed families. Anyone is free to register and participate. This is not a required session. Footprints does not have any additional information regarding this session. The link to register is included in the information below.

Consumer Direction Training Opportunity for Beneficiaries and Families Hosted by Applied Self-Direction



Training opportunity for individuals and their families who direct their care through the consumer-directed services. You are encouraged to send to this training opportunity to CD waiver beneficiaries and their families so they can sign up and learn more about how states administer consumer direction programs. A brief training overview and registration link is included below.



Behind the Curtain: Understanding State Administration of Self-Direction
Wednesday, April 23rd from 2-3 PM (EDT)

Designed specifically for people who self-direct, families, and advocates, this session offers an inside look at how states administer self-direction programs. State administrators will share candid insights about effective advocacy approaches, common misconceptions, and strategies for productive partnerships between advocates and state agencies. Learn what helps states advance self-direction initiatives and how advocates can most effectively support program improvements. Get practical tips for engaging with state agencies and understanding the constraints and opportunities that shape program decisions.

Sign me up!



NC Medicaid

Send a message to learn more

01/10/2025

Hello Footprints families!

As you are likely aware the state is preparing for incoming winter weather moving into the Carolinas today. Forecasts suggest a mix of rain, sleet and snow will be moving across the state for most of the day today and through the evening hours which could result in power outages and dangerous road conditions. Governor Josh Stein has declared a state of emergency to ensure resources are in place to meet the needs of North Carolina residents over the next couple days.

In anticipation of the storm, it is helpful to ensure that you have all emergency kits stocked and ready. Create an emergency supply kit with essentials like blankets, flashlights, batteries, non-perishable foods and first aid items. Make a family communications plan that details what you will do in case of emergency and ensure that emergency contact information is up to date. Bring pets indoors and move other animals or livestock to sheltered areas. Fill up your car with gas. Ensure that your electronic devices are charged. Ensure that your child's necessary care supplies are collected in a convenient location in the event that you should need to evacuate quickly.

If you are in need of assistance with locating resources or your family has to leave your home as a result of the storm, please reach out to your assigned case manager..

You can obtain information about support resources in your area such as shelters, meal sites, supply distribution points and recovery assistance by dialing 2-1-1. This service is available 24 hours/day 7 days/week.

You can also find additional resources and up to date emergency information by visiting:

www.readync.org

Be alert. Check weather updates for your area often. Be cautious and stay safe!

Plan. Prepare. Stay Informed. Helene Information and Resources Emergency Information Current Weather Conditions Evacuation Orders Evacuation Routes Road Conditions Power Outages Shelters Flood Gauges - FIMAN Disaster Assistance Re-entry Registration Nuclear Emergencies Hurricane Guide PLAN Discuss w...

01/02/2025

Happy New Year Footprints families! We have received the following announcement as of this morning regarding training webinar dates for consumer directed services.

Participation in an annual training webinar by the employer of record is now a requirement for all beneficiaries currently participating in or wishing to participate in consumer directed services.

We will share additional training dates when they are made available!
____________________________________________________________________

CME Training Announcement:

The Community Alternatives Program for Children and Disabled Adults (CAP/C and CAP/DA) is in the process of posting the 2025 Consumer Direction training schedule, which will be posted after January 6, 2025. In the interim, the following Consumer Direction training is currently open for registration:

January 23, 2025, at 9:30 am – 12 pm

Registration link: https://attendee.gotowebinar.com/register/8658315862154659678

How to register:

Click the registration link.
When the link opens, type in your first name, last name, and email address.
Click register.
Once you click register, you will receive an email stating that you are registered for the training.
A notice will also pop up to add this event to your calendar. Click on “Add to Calendar” and follow the prompts.
Your training registration is now complete.
On the day of the training, click the join webinar link to join online.
In your registration confirmation email, there is an option for you to join by telephone if that works best for you.
If you need help with registering, please send an email to medicaid.CAPconsumerdirection@dhhs.nc.gov.

CAP Team

11/26/2024

If your family uses consumer direction or would like to explore a transition to consumer directed services and the employer has not yet participated in a training session this is the LAST opportunity for 2024!!

If you have questions please reach out to us and we are happy to assist!

***********************************************************************

The last mandatory Community Alternatives Program for Children and Disabled Adults (CAP/C and CAP/DA) consumer direction training for calendar year 2024 is planned for Wednesday, December 11, 2024 from 5:30 p.m. to 8:00 p.m.

Please inform or assist waiver participants newly interested in consumer direction or those who have not attended a training to register for this training if they plan to begin or continue consumer direction in December 2024 or early January 2025. To meet the eligibility requirements to self-direct, a consumer direction training certificate issued by NC Medicaid must be uploaded in the e-CAP system to support the approval of the plan of care.

To register for the December 11, 2024 training, click this link: https://attendee.gotowebinar.com/rt/7894109094310780255.

Guidance on how to register is listed below:

How to register:

Click on the registration link.
When the link opens, select the Dec. 11 webinar date using the drop-down arrow on the far right of the bar.
Type in your first name, last name, and email address.
Click register once you have typed in your full name and email address.
When you click register, you will receive a notice that you are registered for the training. The notice will include a link to log into the training and a telephone number to listen to the training if you prefer that over logging in.
A notice will also pop up to add this event to your calendar to remind you of the coming training. Click on “Add to Calendar” and follow the prompts.
Your training registration is now complete.
On the day of the training, click on the join webinar link to log in on your computer or dial the telephone number along with the access number to listen in.

When sharing this information with your waiver participants, please provide them with Michelle Codrington’s contact information (michelle.codrington@dhhs.nc.gov) if technical support is needed to register for the last webinar for this year.

The 2025 Training Calendar will be shared in December 2024.

Send a message to learn more

11/04/2024

CONSUMER DIRECTION TRAINING FOR HURRICANE HELENE FAMILIES

Hello Footprints Families

This training is for families who have been impacted by Hurricane Helene who may not have access to internet at home currently.

DHB is offering a training for individuals needing to complete the consumer direction webinar to access consumer directed services.

The training will enable families to participate telephonically if needed.

NOTE: THIS TRAINING IS THIS AFTERNOON FROM 3-4PM. (We apologize for the limited notice, the information was just shared with CMEs this morning)

If you need assistance registering for the training please reach out to us so we can assist you to register by phone.

November 4th- from 3:00 p.m. to 4:00 p.m. – Hurricane Helene Recovery Guidance for Consumer Direction Required Training https://attendee.gotowebinar.com/register/205034072812867673
Click on the registration link below that is blue.
Type in your first name, last name, and email address.
Click register once you have typed in your name and email address.
When you click register, you will receive a notice that you are registered for the training.
A notice will also pop up to add this event to your calendar. Click on “Add to Calendar” and follow the prompts.
Your training registration is now complete.
On the day of the training, click on the join webinar link to join.
In your confirmed registration link, there is an option for you to join by telephone if you prefer that over listening on your computer

09/30/2024

As we work to touch base with everyone following this weekend's storm, we wanted to provide some updated contact info for families who live in the hardest hit areas. A few of our case managers have been impacted by the flooding and are experiencing power, internet and cell outages themselves. We have established an emergency contact case manager for our families in the impacted areas. The emergency contact case manager will be able to provide assistance related to your CAPC services and answer any questions that you may have in the event that you are not able to reach your assigned case manager.

The emergency contact case managers are as follows:

Buncombe County -- Maria Garrison 980-525-0415

Burke, Cleveland, McDowell, Polk and Rutherford County -- Whitney Downing 704-412-2144 x 128

Haywood, Henderson, Jackson, and Transylvania County -- Miranda Adams 980-525-2463

Families in any county are also always welcome to reach out to the office directly during business hours by calling 704-412-2144 and pressing option 0 and our receptionist can direct you.

We are here to assist!

Send a message to learn more

09/26/2024

Hello Footprints families!

Hurricane Helene is projected to pass through North Carolina beginning this afternoon and the impact of this storm is anticipated to last through midday tomorrow. Local weather services are predicting significant amounts of rainfall, wind gusts and increased likelihood for flooding and tornados especially in the mountain region. North Carolina is officially under a state of emergency at this time.

In anticipation of a storm, it is helpful to ensure that you have all emergency kits stocked and ready. Create an emergency supply kit with essentials like blankets, flashlights, batteries, non-perishable foods and first aid items. Make a family communications plan that details what you will do in case of emergency. Bring pets indoors and move other animals or livestock to sheltered areas. Fill up your car with gas. Ensure that your electronic devices are charged. Ensure that your child's necessary care supplies are collected in a convenient location in the event that you should need to evacuate quickly.

If you are in need of assistance or your family has to leave your home as a result of the storm, please reach out to your case manager for assistance in coordination of care after the storm and also to report your current location.

You can obtain information about support resources in your area such as shelters, meal sites, supply distribution points and recovery assistance by dialing 2-1-1. This service is available 24 hours/day 7 days/week.

You can also find additional resources and up to date emergency information by visiting:

www.readync.org

Be alert. Check weather updates for your area often. Be cautious and stay safe!

Utilice el botón "Select Language" para ver el sitio en otros idiomas. Use the "Select Language" button to view the site in other languages.

08/06/2024

Good afternoon Footprints families!

As you may be aware Governor Cooper has declared a state of emergency for North Carolina as a result of Hurricane Debby (which has now been downgraded to a tropical storm) impacting North Carolinians today. We want to ensure that all families have their emergency resources in place for the impending storms which we will be receiving over the next 24-48hours. Parts of North Carolina are expected to experience significant flooding with possible power outages, water and wind damage. Please ensure that you have your emergency kits and emergency backup equipment stocked and ready should it be needed.

Please continue to tune in to your local news station for resource management and information on expected weather conditions in your area. You can visit DriveNC.gov for updates on road conditions in your area. You may also utilize ReadyNC.gov to identify other emergent resources in your area such as temporary shelters.

If you should need to leave your home to seek shelter elsewhere due to storm damage or power outage please notify your assigned case manager as to where you will be or the best way to contact you so they can follow up with you following the storm. If you need further assistance, please reach out.

Be safe and have a good evening."

Send a message to learn more

05/07/2024

Consumer Direction Training Reminders for May

For families who are ALREADY USING consumer directed services, you must complete one training session by the end of the year. There is only one training session offered per quarter. This quarter's training is in May. If you are not able to attend the May training, please register for the August or November date.

May 22nd – from 9:30 a.m. to 10:30 a.m. – CAP Consumer-Direction Training
Registration link: https://attendee.gotowebinar.com/rt/9084068748095687770

August 21st – from 1:00 p.m. to 2:00 p.m. – CAP Consumer-Direction Training
Registration link: https://attendee.gotowebinar.com/rt/9084068748095687770

November 20th – from 9:30 a.m. to 12 noon – CAP Consumer-Direction Training
Registration link: https://attendee.gotowebinar.com/rt/9084068748095687770

For families who are interested in using consumer directed services for the FIRST TIME, it is mandatory that you participate in a training webinar prior to beginning consumer directed service. This training webinar is offered monthly. Families planning to begin consumer directed services on 6/1/24 should plan to attend this training webinar if you have not already completed one. If you think you may want to transition to consumer directed services in the next few months you may also attend the training.

May 15th -from 1:00 p.m. to 3:30 p.m. – CAP Consumer-Direction Training
Registration link: https://attendee.gotowebinar.com/rt/7894109094310780255

Attendance is tracked and the certificate of completion should be forwarded to your assigned case manager.

Please reach out to your assigned case manager if you have questions or need assistance with determining which training to attend.

04/16/2024

CONSUMER DIRECTION TRAINING REMINDER -- NEW FAMILIES ONLY

Friendly reminder that any family considering transition to consumer directed services must participate in a mandatory DHB webinar which is only offered once per month. This month's training is scheduled for tomorrow, April 17th from 9:30am to noon.

This training is intended for families who are transitioning to consumer directed services for the first time or designated representatives who will be assuming the employer of record responsibility for the first time.

Use the link below to register and you will receive a separate email back containing the link needed to sign in to the training. Once you attend you will receive a certificate of completion via email which you can forward to your assigned case manager.

April 17th – from 9:30 a.m. to 12 noon – CAP Consumer-Direction Training

Registration link:

04/10/2024

A Message from Footprints Director

Good evening Footprints Families,

I am reaching out to share some updates and information about my continued vision for Footprints Case Management in 2024. The CAPC program has experienced a significant amount of change over the last year and as such there has been increased demands placed on CAPC case managers. Transition periods can often bring about opportunities for growth and renewed focus, but that is generally not without some transformation. A few members of the Footprints team have made the decision to step away from their roles over the last few months to address personal needs and we fully support them on their continued journey. Despite their departure, Footprints continues to be a strong team of some of the most knowledgeable and compassionate case managers across the state. Our administrative team is currently working on a plan to onboard new talent with a focus on ensuring that candidates selected will possess skills that complement our existing staff as well as our future growth plans.

Footprints has also made some strategic changes to our agency's service area. As part of a continued effort to ensure manageable workloads and a positive work-life balance for our staff we have closed for services in a few outlying counties where census has been consistently low over the years so that we can focus our efforts in more centralized locations and ensure case managers can spend less time traveling and more time helping our families. Those counties include Watauga, Yadkin, Lincoln, Rowan, Rockingham and Transylvania. Over the next two months we will be making some additional changes to our Greensboro service area with the closure of Guilford and Randolph county which will allow us to maximize coverage of the families being served by Footprints in the remaining Triad area.

In a recent personal social media post I mentioned that Footprints is getting smaller to focus on a plan to grow smarter. We have made some reductions to our coverage area and our current census to allow us to ensure that our case managers and management team are able to continue to provide the same level of competent, friendly customer service to families in the medically complex community which has been a part of this company's mission for the last eleven years. We will also be getting back to basics with a renewed focus on policy, training and resource building to ensure that our employees are equipped to support the changing needs of this incredibly unique population we serve. I am tremendously grateful for the continued dedication of each and every member of the Footprints team and am feeling both excited and optimistic as we embark on our next chapter as an organization.

Please don't hesitate to reach out with questions, concerns or suggestions and thank you for allowing us to serve your family.

Sincerely,
Cat Ehlich
Program Director