03/24/2026
One question that is frequently asked..."What do I do when my loved one dies?"
Immediately following the death of a loved one can often be the most emotional part of the process, but we are here to support you. If you are not sure what to do, call us at any time. We can help direct you towards the right initial steps no matter where you loved one passed away.
When a loved one dies at home or in a place that isn’t a healthcare facility, you’ll need to contact emergency personnel before they can be taken into our care. If your loved one was under medical care, it’s a good idea to call their physician as well.
If your loved one dies in a healthcare facility, the facility will notify the proper authorities, including the funeral home you have chosen to care for your loved one if they know that information.
When death occurs while out of town or away from home, it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. We will work with you to make the necessary arrangements to transfer your loved one back home as quickly and easily as possible. Calling us will also help you to avoid duplication of efforts and fees.
It's important to note that involving emergency and medical personnel at the beginning of the process will help with obtaining a medical certificate and any other necessary paperwork. This is why it's always one of the very first steps.
