Jackson Med-Link Rmcc

04/22/2026

Proud of our team representing Jackson Med-Link at the TN APCO/NENA Leadership Symposium.

Brandy, Daphane, Dwain, and Jason demonstrated real commitment to the profession, joining me in representing our center during all three tracks (telecommunicator, supervisor, and manager/director), on their own time and at their own expense.

Thank you all for representing our PSAP so well.

04/16/2026

We would like to commend our dedicated Emergency Medical Dispatchers, Lane Emily, and Jennifer for successfully passing their NREMT EMT exams! Great job!

04/12/2026

This week is National Public Safety Telecommunicators Week.
A simple thanks to the Emergency Medical Dispatchers at Jackson Med-Link for the important work they do. When a 911 call comes in, they give clear protocol driven emergency medical instructions over the phone and dispatch EMS to help until crews arrive.
They handle tough medical calls around the clock, and their work makes a real difference for our communities.
Appreciate all you do.

04/04/2026

🎉 Huge congratulations to our amazing Emergency Medical Dispatchers — Emily, Lane, and Jennifer — on successfully completing their EMT program!
Your hard work, dedication, and commitment to growing your skills are truly inspiring. We’re so proud of each of you and excited to see how you’ll continue making a difference in our community!
Well done! 👏❤️

Madison County Fire Department would like to congratulate our first EMT Basic class of 2026!

These students, representing both Madison County Fire Department and MedCenter EMS, have completed countless hours of classroom instruction, hands-on skills training, ride time, and evaluations. They will now move forward to take their National Registry written exam, an important next step in their journey.

This is a tremendous accomplishment, and we are proud of the hard work and dedication each student has shown throughout the program. We wish them the very best of luck as they head into the written portion.

We would also like to extend a sincere thank you to their instructor, Bobbie Doran, RN, Paramedic, for sharing her knowledge, dedication, and passion over the past several months. Her commitment has played a vital role in preparing this group for success.

Additionally, thank you to all of the preceptors who took the time to work with these students during ride time, teaching skills and providing real-world experience, as well as the evaluators who assisted with today’s skills check-offs.

Congratulations again to this outstanding group; we are excited to see what the future holds for each of you!

04/18/2025

More pics and goodies from National Public Safety Telecommunicator Week! Thank you to everyone who brought goodies this week! We are so thankful!

04/16/2025

Dear Dispatcher,

Did you know that over half of your calls may be life-saving? According to a recent IAED survey, 59% of respondents agreed their call to 911 resulted in saving a life.

Every time you answer the phone, you are making a difference—whether it’s providing potentially life-saving instructions, sending the right help, or simply offering reassurance in a moment of crisis.

Thank you for being the first, first responder.

Happy National Public Safety Telecommunicators Week!

04/15/2025

We are crusin’ through National Public Safety Telecommunicator Week at Jackson MedLink! 🛳️ 🏝️ Monday our cruise stopped in Hawaii. Today we are at Disney’s Castaway Cay enjoying the beautiful ocean breeze!

04/13/2025

04/11/2025

We held our annual Emergency Communications Conference this week and as always, we had a blast and learned a lot! A special thank you to the Madison County 911 Board and Tracy Eldridge and all our sponsors!

04/06/2025

I want to take a moment to brag on my incredible staff. As an RMCC (Regional Medical Communications Center), we wear many hats. First, we handle day-to-day operations, managing medical 911 calls and dispatching EMS for Madison, Chester, Benton, Dyer and McNairy counties in West Tennessee, But our role doesn't stop there. When disasters strike—whether it’s a natural disaster or a large-scale Mass Casualty Incident (MCI)—we are the ones who coordinate medical assets, including EMS and air medical, across 17 counties in West Tennessee, from the Tennessee River to the Memphis Delta.

The past five days have been particularly challenging. My team has worked long hours, been called back in to work , and managed the high stress of coordinating operations while navigating severe road closures—including I-40 last night—due to extensive damage and flooding. Despite these obstacles, my folks have shown nothing short of remarkable perseverance. Even when some of them have been personally affected by the tornadoes, they have still shown up to work without hesitation, staying dedicated to their responsibilities and the communities they serve.

Their resilience and unwavering commitment to their job, their team, and the people they serve truly inspires me. I couldn’t be prouder of the work they do, especially during times like this. Thank you to each and every one of them for their continued hard work and dedication. ~Christy

01/15/2025

🚨 Save the Date! 🚨

🌊 All Aboard for 9-1-1 Excellence! 🌟

Join us for an inspiring two-day conference packed with insights and tools to enhance your dispatch skills and professional growth.

🗓 Dates: April 8th & 9th
📍 Location: J Walter Barnes at Jackson Madison County General Hospital

Day 1:
⚖️ The Ethical Compass: Navigating Ethics and Accountability in Public Service
Learn to steer through ethical dilemmas with integrity, honesty, and confidentiality.

Day 2:
🚑 Wicked Heroic Dispatch Tales and Lifesaving Calls
Discover the real-life stories of 9-1-1 heroes and their lifesaving impact.

🌟 Don’t miss this opportunity to sharpen your skills and connect with fellow dispatch professionals!

Classes sponsored by Madison County Emergency Communications District - 911 and Jackson MedLink.

📢 Stay tuned for more details and registration info.