Jackson Med-Link Rmcc

04/18/2025

More pics and goodies from National Public Safety Telecommunicator Week! Thank you to everyone who brought goodies this week! We are so thankful!

04/16/2025

Dear Dispatcher,

Did you know that over half of your calls may be life-saving? According to a recent IAED survey, 59% of respondents agreed their call to 911 resulted in saving a life.

Every time you answer the phone, you are making a difference—whether it’s providing potentially life-saving instructions, sending the right help, or simply offering reassurance in a moment of crisis.

Thank you for being the first, first responder.

Happy National Public Safety Telecommunicators Week!

04/15/2025

We are crusin’ through National Public Safety Telecommunicator Week at Jackson MedLink! 🛳️ 🏝️ Monday our cruise stopped in Hawaii. Today we are at Disney’s Castaway Cay enjoying the beautiful ocean breeze!

04/13/2025

04/11/2025

We held our annual Emergency Communications Conference this week and as always, we had a blast and learned a lot! A special thank you to the Madison County 911 Board and Tracy Eldridge and all our sponsors!

04/06/2025

I want to take a moment to brag on my incredible staff. As an RMCC (Regional Medical Communications Center), we wear many hats. First, we handle day-to-day operations, managing medical 911 calls and dispatching EMS for Madison, Chester, Benton, Dyer and McNairy counties in West Tennessee, But our role doesn't stop there. When disasters strike—whether it’s a natural disaster or a large-scale Mass Casualty Incident (MCI)—we are the ones who coordinate medical assets, including EMS and air medical, across 17 counties in West Tennessee, from the Tennessee River to the Memphis Delta.

The past five days have been particularly challenging. My team has worked long hours, been called back in to work , and managed the high stress of coordinating operations while navigating severe road closures—including I-40 last night—due to extensive damage and flooding. Despite these obstacles, my folks have shown nothing short of remarkable perseverance. Even when some of them have been personally affected by the tornadoes, they have still shown up to work without hesitation, staying dedicated to their responsibilities and the communities they serve.

Their resilience and unwavering commitment to their job, their team, and the people they serve truly inspires me. I couldn’t be prouder of the work they do, especially during times like this. Thank you to each and every one of them for their continued hard work and dedication. ~Christy

02/20/2025

🚨 Join Our Life-Saving Mission! 🚨

We are looking for passionate individuals to join our Care Team for the 4-Minute Community Program! 💙⏳

This groundbreaking initiative places AEDs in the hands of everyday citizens to increase survival rates from sudden cardiac arrest. Every second counts, and with your help, we can make a difference in our community!

💡 Why Join?
✅ Be part of a program that saves lives
✅ Receive training on AED use and emergency response
✅ Help create a stronger, safer West Tennessee

📢 We need YOU to help us build a community ready to respond in critical moments!

📍 Interested? Learn more and apply today!
📞 https://avive.life/jackson

When it comes to an emergency, minutes can make all the difference in saving lives.

02/17/2025

🚨 Calling all public officials and emergency dispatchers! 🚨
Join us for Navigating 911: Ethics and Heroics at the Helm—a two-day event designed to equip you with the tools to uphold ethical standards and respond heroically in critical moments!
📅 April 8, 2025 | The Ethical Compass: Navigating Public Perception as a Public Official
📅 April 9, 2025 | Wicked Heroic Dispatch Tales and Lifesaving Calls
📍 J Walter Barnes Conference Center, Jackson Madison County General Hospital
🎤 Featuring Tracy Eldridge, ENP and founder of On Scene First
✅ FREE Registration: https://www.onscenefirst.com/jacksontn
Don’t miss this incredible opportunity to gain insights, hear real-life 9-1-1 hero stories, and strengthen your ethical decision-making skills. See you there! 👏

02/09/2025

We are so thankful to Kim Augustine and the Madison County 911 Board for bringing in Tracy for a few days of learning and laughing! It’s always a great time when she’s here! 💛🖤

01/15/2025

🚨 Save the Date! 🚨

🌊 All Aboard for 9-1-1 Excellence! 🌟

Join us for an inspiring two-day conference packed with insights and tools to enhance your dispatch skills and professional growth.

🗓 Dates: April 8th & 9th
📍 Location: J Walter Barnes at Jackson Madison County General Hospital

Day 1:
⚖️ The Ethical Compass: Navigating Ethics and Accountability in Public Service
Learn to steer through ethical dilemmas with integrity, honesty, and confidentiality.

Day 2:
🚑 Wicked Heroic Dispatch Tales and Lifesaving Calls
Discover the real-life stories of 9-1-1 heroes and their lifesaving impact.

🌟 Don’t miss this opportunity to sharpen your skills and connect with fellow dispatch professionals!

Classes sponsored by Madison County Emergency Communications District - 911 and Jackson MedLink.

📢 Stay tuned for more details and registration info.

01/11/2025

Today, we want to take a moment to recognize the incredible team at Medical Center EMS for their unwavering commitment to serving our community during this challenging winter weather.

Despite freezing temperatures, icy roads, and deteriorating conditions across West Tennessee, our crews, dispatchers, and leadership rose to the occasion. Crew members braved the elements to respond to calls for help, ensuring every patient received the care they needed.

Extra staff came in to assist, allowing us to accommodate multiple out-of-town transfers, even under treacherous road conditions. One dedicated crew transported a patient to Alabama on what is typically a 14-hour round trip—this journey turned into over 24 hours due to hazardous weather, but they saw it through. Another crew member went above and beyond, shoveling our parking lot to keep the station accessible and safe for everyone.

To keep spirits high, we made sure to provide lunch for all the crews working tirelessly throughout the day.

Through it all, our team exemplified professionalism, dedication, and a steadfast commitment to the people we serve. This is what it means to truly care for a community. We are proud to stand together and continue providing exceptional care, no matter the circumstances.

Thank you to every member of the Medical Center EMS team for your hard work and resilience. You are the heart of this organization, and our community is stronger because of you.

01/09/2025

The City of Jackson is recruiting volunteers to be part of the 4 Minute Community AED program. This program places Avive Connect AEDs into the hands of a network of CPR-trained citizen volunteers who are then able to be alerted by 911 through their AED and dispatched to a nearby emergency via map. All with the goal of improving sudden cardiac arrest outcomes! Interested in learning more about the program or volunteer network? Visit: https://avive.life/jackson/

The City of Jackson, Tennessee is our first Partner Community for our 4 Minute City™ Program. We are thrilled to work alongside Dr. Michael Revelle, Chief of...