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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

One Call

For more than 30 years, One Call has served the workers’ compensation industry by arranging care for injured workers in partnership with our clients.

As a leader within a complex industry, we’re committed to streamlining the claims process. We start by creating a customized recovery plan for each injured worker, combining data and analytics with a holistic view of their physical, mental, and emotional health. From there, we utilize technology to connect injured workers with high-quality providers within our expansive network and across our comprehensive core solutions. We go one step further by layering on proprietary specialty programs focused on early engagement, appropriateness of care, and even workplace injury prevention, when possible, to ensure the best possible recovery outcomes. Our care coordination leads to real results. We alleviate costs and burdensome administrative work for our clients and position injured workers for high quality of life and long-term success, both in and out of the workplace. We strive to demonstrate the vital role care coordination plays throughout the claims process. This dedication consistently earns us the respect of our clients who entrust us to coordinate care for one million injured workers each year. Allow us the opportunity to positively impact the lives of your injured workers. Begin your partnership with One Call today! Learn more about our services and the people we serve by visiting our website: https://onecallcm.com/

Make a difference in the lives of injured workers and their families by joining the One Call team. Whether you are an experienced professional or just beginning your career, there are a variety of job opportunities available. Learn more by visiting: https://onecallcm.com/about/careers

02/23/2026

When an injured worker needs care, every minute counts. One Call connects ancillary care services through a single, coordinated platform reducing delays and helping recovery move faster.

Our platform uses data and automation to coordinate the right services at the right time — this is the power of one connection.

Connect with us today. onecallcm.com

02/20/2026

When travel barriers risk delaying care, One Call helps injured workers reach their appointments efficiently.

Our team coordinates transportation, including wheelchair-accessible vehicles, so referrals move smoothly and efficiently – simplifying care while amplifying outcomes.

Learn how One Call streamlines appointments and improves workers’ comp recovery timelines at onecallcm.com/solutions/transport-language.

02/17/2026

Workers’ compensation claims can be challenging to manage, even for experienced adjusters. From claim documentation to tracking medical records, many components require smooth coordination for injured workers to receive the care they need at the right time.

In this latest WorkCompWire article, Amanda Forgrave, Director of Operations, and Teletha Burnett, Care Navigator Supervisor, highlight the power of One Call’s Care Navigator program – a comprehensive care coordination program that provides clinical oversight and ongoing support to help deliver smarter, faster care. https://onecallcm.com/about/news-blog/care-navigators-the-power-behind-connected-patient-centered-care/

02/16/2026

We help injured workers get the right dental care at the right time. One Call coordinates providers, technology and insights for dental plans tailored to each claim, simplifying care while amplifying outcomes.

Learn more about our dental care coordination solutions for workers’ comp claims at onecallcm.com/solutions/dental.

Coordinated dental care that moves recovery forward.

02/13/2026

The O.N.E. Award recognizes “Outstanding and Notable colleagues doing Extraordinary work” to help simplify care and amplify outcomes — and our 2025 Q4 recipients did just that.

Aligned with our core values, individual contributors and one team received awards in the following categories: Think Big, Go Fast, Deliver Awe, Care Deeply and Win Together.

Congratulations to all recipients!🎉

02/11/2026

Did you know nearly 42% of U.S. adults aged 30+ have some form of gum disease?*

This condition can significantly complicate and delay treatment of workplace dental or oral injuries, often resulting in higher claim costs, longer claim durations and exposure to future risks.

One Call’s Dental solutions help simplify the process by connecting injured workers to quality dental care while providing clients and dental practices with dependable clinical and administrative support.

We’re delivering smarter dental care – together.

Have a dental or oral injury claim? Connect with us today! share.hsforms.com/1HoxyTi1fTYOj8wNdebhsCA4irxl

*Source: American Dental Association

02/09/2026

You don’t need another partner. You need one with the power to do more.

With one trusted connection and smarter workflows, we simplify ancillary care and amplify outcomes across workers’ comp programs.

Our connected platform unifies ancillary care to deliver smarter, faster and better care with measurable results.

• Dental
• Diagnostics
• Durable Medical Equipment
• Home Health
• Language Services
• Physical Therapy
• Transportation

Simplifying Care. Amplifying Outcomes.

02/06/2026

Smarter care, delivered together.

Through one trusted, technology-enabled connection, One Call unifies physical therapy within a nationwide ancillary care network helping injured workers recover faster and return to work stronger.

By coordinating therapy schedules, connecting providers, and using data and analytics to track progress, we simplify care and amplify outcomes, removing delays and keeping recovery on track.

Learn more at https://www.onecallcm.com and see how one connection does more.

02/05/2026

⚖️Want to know the latest in work comp legislation?

Stay up to date with our monthly Legislative and Regulatory Wrap-up.

February highlights include:

✔️New York's Governor Targets Workers’ Comp Fraud and Access to Care
✔️California Adopts Updated Fee Schedule for Medical Equipment & Supplies
✔️New York Workers’ Compensation Board Proposes 2026 Fee Schedule

Learn more: https://bit.ly/4thKJMP

02/02/2026

As we celebrate Black History Month, we recognize and honor the enduring contributions, resilience and achievements of African Americans – past and present.

At One Call, we care deeply about fostering a culture where every colleague and injured worker is seen, respected and supported.

This month and always, we remain committed to strengthening our teams and the communities we serve by learning, listening and building together.

01/23/2026

⚠️One Call is closely monitoring Winter Storm Fern and its potential impacts across a large portion of the United States.

Our team is prepared to implement response plans to help ensure our patients and clients are supported throughout the duration of the storm.

Be sure to review our business continuity plan for crisis situations. https://bit.ly/3YVp6UF

01/20/2026

Last week, members of our Business Resource Group Network attended the City of Jacksonville’s 39th Annual Martin Luther King Jr. Breakfast – an inspiring event honoring the life and legacy of Dr. King and his enduring message of hope and courage.

This year’s theme, “When Courage Leads, Love Follows,” set the tone for a meaningful opportunity to reflect, connect and engage with leaders and colleagues across our community.

At One Call, we’re proud to support opportunities that bring our colleagues together and strengthen our commitment to an inclusive and diverse culture.

Address

841 Prudential Drive Suite 204
Jacksonville, FL
32207

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+18666972680

Website

http://www.onecallcm.com/

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What We Do

We are the nation’s leading provider of specialized healthcare solutions for the workers’ compensation industry. We provide injured workers with the best care possible so they can get back to work and life faster.

From diagnostics and medical equipment to home healthcare, physical therapy and transportation - we’re proud to provide it all.