10/01/2025
Come join the Team at Urology Care! We are looking for a Medical Office Receptionist
Urology Care, Inc, Jefferson City Missouri is seeking a friendly, energetic full-time Medical Receptionist. Able to multi-task in a customer service driven environment.
Job Summary: Manages all traffic at the front check in window.
Essential Functions of the Position:
• Prepares e-chart prior to visit
o Prints encounter form, demographic verification form (DVF), other necessary forms per patient
• Assist traffic at front window
o Manages sign in sheets
o Schedules appointments
o Assists with medication refill requests
o Handles customer requests or needs
o Assists vendors
o Monitors the lobby for cleanliness and patients in distress
• Completes patient check in processes
o Distributes and collects new patient forms
o Verifies HIPAA and Privacy signatures are obtained
o Confirms photo ID is scanned into computer systems
o Confirms insurance cards are scanned into computer systems and keyed correctly
o Obtains patient signature on DVF at each visit
o Updates patient demographics as needed, including insurance
o Updates work flow event to “check in”
o Records “no show” appointments in the system
• Collects and processes monies due
o Collects co-payment amounts
o Collects patient balance dues
o Balances user journal and prepares cash reconciliation form
o Secures deposit and funds
• Answers phones and assists callers when primary responsibilities allow
o Directs calls to proper individuals
o Takes messages
• Completes the end of day processes
o Prints next day appointment schedules
o Empties HIPAA container into the destruction bin
o Logs off systems and out of the computer before leaving
Additional Responsibilities:
• Directs incoming faxes and mail to correct staff members
• Maintains an organized and clean work area
• Participates in maintenance of front office supplies
• Performs other incidental and related duties as required and assigned
• Obtains prior authorizations for medical procedures
Physical and Mental Demands:
• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously
Occupational Exposure:
• Low risk exposure to bloodborne pathogens and chemical hazards
Job Qualifications:
• High school graduate or GED equivalent
• Strong customer service orientation - customer service experience required
• Excellent telephone and business etiquette
• Strong team player
• Ability to multi-task
• Basic computer proficiency