09/14/2022
Why work for CBHC?
Do you enjoy hearing the sounds of your loved ones, music, nature, and more? We value these and strive to help people continue to hear or rediscover the sounds that bring meaning to their lives. If this is important to you, as well, then you’ll have an opportunity to work with compassionate staff who provide information and tools to help people improve their quality of life. Benefits include paid time off, health insurance, short and long term insurance, life insurance, and a retirement plan. Plus, Constance Brown Hearing Centers is the best hearing center in Southwest Michigan that will soon be merging with Bronson Healthcare systems!
Position Summary:
The Scheduler Receptionist is a member of the Support Staff team who, along with all coworkers, provides exceptional service and quality hearing care to individuals and families. Daily duties include, but are not limited to, answering phones, calling on insurance, patient registration, scheduling, cashiering, and data entry. Responsibilities will be accomplished following our core values and procedures. This position requires advanced Microsoft Office and PC skills, accurate data entry skills, and excellent customer service and communication skills. With the high volume of calls and varying patient and staff needs, the ideal candidate must be flexible, be able to multitask, be optimistic, and enjoy working for and with others.
Essential Functions:
• Adhere to all privacy and security rules (HIPAA)
• Manage a high volume of incoming and outgoing calls
• Scheduling for a minimum of 5 audiologists and 1 audiology assistant for multiple Centers
• Prepare superbills and day sheets for clinicians
• Manage all aspects of incoming referrals, including scheduling appropriate appointments based on physician recommendations
• Provide proper patient instructions, pre-register patients, obtain and validate demographic insurance information
• Cashier and balance end of day reports
• Accurately edit and prepare all of the Centers internally generated documents to be sent out
• Accurately update registration information including insurance coverage
• Consistently make chart notes after interactions with patients
• Scan and file patient paperwork
• Data entry and reporting
• Ensure the best patient experience every time
Qualifications:
• 1-2 years of experience in a healthcare setting, preferably patient scheduling and registration
• Understanding of patient registration, referrals, and recalls
• Comprehensive knowledge of patient insurance process for obtaining eligibility and benefits verification
• Highly proficient with Microsoft Office applications, 365, Teams, internet, email, and standard office equipment
• Excellent communication skills, both oral and written
• Experience with cash handling and point of sale software
• Knowledge of FileMaker Pro or Epic helpful
Knowledge, Skills, and Abilities:
• Highly organized with keen attention to detail, accuracy, and follow-through
• Effective listener with an ability to appropriately triage patient concerns
• Ability to work independently and within a team
• Ability to take initiative, be empowered, and exercise good judgment
• Adaptable to changing priorities with an ability to manage multiple tasks
• Customer service oriented, building trust and respect to exceed patient expectations
• Present a positive and professional attitude toward all patients and coworkers
• Exhibit core values of compassion, empathy and respect for others, be highly focused on quality patient care, and possess a desire to help others succeed
Work Environment and Physical Demands:
Primarily sedentary work in a healthcare office environment with regular use of the computer, telephone, and other office equipment. Noise level is conversational to moderate. Demands include the ability to view and enter data on a computer screen for long periods of time; continuous speech communication and hearing on the telephone; and visual and auditory abilities to effectively respond to patient needs. Must be able to lift and carry supplies weighing up to 30 pounds. May also require standing, bending, leaning, and walking. Constance Brown Hearing Centers is open Monday through Thursday from 7 am – 6 pm. Some workdays may exceed 10 hours. Starting January 2023, daily operations will change, including a Monday through Friday workday.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CBHC is a nonprofit hearing center established in 1942 and provides comprehensive hearing services to nearly 3,000 patients of all ages annually. CBHC is committed to equal opportunity for all and does not discriminate based on race, color, citizenship status, national origin, ancestry, gender, gender identity, sexual orientation, age, height, weight, religion, creed, protected disability, marital status, veteran status, genetic information, or any other factor protected by law.
