05/01/2026
What Patients First Means in Action: Responding Quickly to Support a Patient in Need
At Performance Home Medical, Patients First is more than a statement. It guides how we show up for patients and care teams every day.
Recently, our team was contacted by a pulmonary clinic with an urgent need for a patient who required oxygen to avoid hospital admission.
The team acted immediately. Clinical Liaison Connor McCallum and PHM’s Oxygen Team quickly assessed the situation and coordinated next steps.
In less than 15 minutes, the patient was set up with oxygen, helping ensure they could remain at home. Just as important, the team took the time to walk the patient and their family through the equipment, answering questions and providing support to help them feel confident and comfortable.
The clinic later shared their appreciation, recognizing not only the speed of response, but the level of care and attention provided throughout the process.
Because of this coordinated effort, the patient was able to remain at home, surrounded by family.
This is what Patients First looks like—responding with urgency, working together, and taking the time to deliver care the right way when it matters most.
