
08/28/2025
Why Human Connection Still Wins
Over the last week I have been trying to do business with the banking industry. I have been trying to set up business accounts for several reasons.
What I have encountered is cold, impersonal and mostly unsuccessful computer processes that have left me, not only unable to complete my business but feeling like human interactions is all but lost!
Let me list a few of the reactions I have had:
Feeling isolated unable to talk to a person,
Impersonal it all about the data over people.
They seems to have expectations that I know how to do things they don't tell you how to do,
Abandoned - you will figure it out just follow the computer prompts when there are none!
In a world racing toward automation, let’s not forget: No algorithm can mirror the nuance of a knowing understanding glance, the pause before a hard truth, or the grace of someone holding space when things don't make sense!
I work online as a therapist, I understand technology rather well and that is what scares me! AI can process data faster and most of the time more efficient -
BUT people process pain, sorrow, fear, anxiety, anger and confusion.
Then with humans you hopefully can find healing — real healing — requires presence, not just precision, data and speed. Personal service isn’t just “better.” It’s relational. Ethical. Human!
It’s the difference between being heard and being scanned.
Let’s keep choosing each human empathy for each other.
Not because tech is bad, but because empathy isn’t programmable.