01/23/2026
MOMENTS OF TRUTH RECIPIENT – BEN BADGER
A “Moment of Truth” at Ensign is when routine care becomes remarkable service. It’s going beyond expectations in ways that truly matter. We’re honored to share one of those moments with you.
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We had an Oaks at Lakewood resident admitted from the hospital who had been living in a transitional housing unit for the homeless. She recently received a phone call that her van (with all of her personal belongings), which was parked at the transitional housing, was going to be towed. Of course, this was very distressing to the resident, as it contained everything she owned. With the Administrator's permission, she arranged to have the van brought to the facility. When the van was enroute to the facility, it overheated and had to be left at a gas station. The gas station said that it could only be left in their parking lot for 24 hours. The next day, Ben Badger, our Maintenance Assistant and Van Driver, drove the resident to her van, checked the fluids, and found that it needed antifreeze. He went in and purchased (with his own money) antifreeze and put it in the van for the resident. Unfortunately, it did not fix the issue. The resident called a tow truck, but they could not come for over two hours. Ben then drove the resident back to the facility.
Two hours later, when the resident received the call that the tow truck was on its way, Ben loaded the resident up for a second time and drove her back to the gas station to meet the tow truck. He stayed with the resident until the van was loaded and then drove her back to the facility following the tow truck.
Ben’s actions helped this resident get her van to a safe location and alleviate the distress and fear she was experiencing over the possibility of losing all of her personal belongings. Ben’s actions were a prime example of a Moment of Truth in “dignifying post-acute care in the eyes of the world.”
Thank you, Ben, for all you do for our residents and community!
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