
09/29/2025
In the middle of a busy shift, Kayla Ludwig, a patient care assistant at Lancaster General Hospital, did something that had nothing to do with vitals, charts, or alarms, and everything to do with compassion.
She stepped into the room of a patient who had a long, complex hospital stay. No rush. No agenda. Just presence. For more 20 minutes, Kayla sat with her, played her favorite music, and simply listened.
Noticing the patient’s hair was matted, Kayla gently brushed and then braided it, turning a small act into a powerful gesture of dignity and care.
Her caring touch didn't go unnoticed.
"The smiles on Kayla's and the patient’s face were award-winning," recalled a co-worker. "Kayla is the perfect example of kindness, compassion, and seeing the patient as a person."
Exactly the kind of care our Daffodil Award was created to recognize.
We’re proud to celebrate team members like Kayla, who lead with empathy and remind us what patient-centered care truly looks like.