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KeyBridge Medical Revenue Care

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United States
Lima, OH
KeyBridge Medical Revenue Care

We’re engineered to be different. Leveraging a patient-care approach, KeyBridge is transforming the

KeyBridge is an expert provider of solutions with 100% of our focus in healthcare. Our patient-friendly revenue cycle solutions include (early-out), and services. Our team of professionals strategically implements cash management programs that enhance the revenue cycle while applying patient-friendly communication processes that increase goodwill and recover the maximum amount possible. Recognized as a #1 Best Place to Work, we know firsthand the business benefits of positive relationship experiences. And, our vision for “care in everything we do” provides our clients with excellent debt return, settled accounts and raving, happy patient advocates.

10/21/2025

Today marks one year since Lacey joined the KeyBridge Team as a BPO Team Supervisor — and what a difference she's made! With more than 20 years of experience in revenue cycle operations, denial management, and medical collections, Lacey brings deep expertise and a true passion for solving complex billing challenges.
From her early days in clinical care and medical office operations to training, auditing, and leading teams in both first-party and bad debt collections, Lacey has built her career around improving processes and empowering others. Her strength in training, auditing, and data analysis helps KeyBridge deliver the precision and efficiency our clients depend on every day.
We're grateful for your dedication, insight, and leadership, Lacey — and we can't wait to see all you'll continue to accomplish with our growing BPO team! 💚

10/13/2025

🎉 Happy National Patient Account Management Week! 🎉
October 12–18, 2025
This week, we celebrate and extend our heartfelt gratitude to the dedicated professionals in Patient Account Management who keep the heart of healthcare running. 💚
Your commitment to empathy, accuracy, and communication ensures patients receive exceptional experiences while keeping the revenue cycle flowing smoothly.
Thank you for all you do — your work truly makes a difference every single day!

09/18/2025

We are thrilled to welcome Jim Nowaczyk as our new Director of Business Service Solutions at KeyBridge!

With nearly 40 years in healthcare and 25 years dedicated to revenue cycle and finance, Jim brings an incredible depth of expertise to our Business Process Outsourcing (BPO) team. His career path includes leadership roles in hospital operations, managed care, revenue cycle consulting, and most recently serving as CFO for a critical access hospital.

In his new role, Jim will lead our Business Process Outsourcing (BPO) Operations, develop and implement strategies for business process improvements, monitor performance through key indicators and help drive client success. His provider-side experience offers a unique perspective that will benefit both our team and our clients—helping maximize collections, streamline workflows, and foster strong relationships.

Please join us in welcoming Jim to KeyBridge! 🎉

09/16/2025

Today we celebrate Kylene Ordway, our Marketing & Sales Support Coordinator! Since 2019, Kylene has brought creativity, drive, and a strong focus on client connection to everything she does. From event planning and proposal development to crafting meaningful messaging that reflects the KeyBridge brand, Kylene is an integral part of helping our sales team shine.
Thank you, Kylene, for all you do to support our team and keep KeyBridge moving forward! 💚💙

08/21/2025

🎉 Today we celebrate Luke Ralston's 18th work anniversary with KeyBridge!
Since joining us, Luke has been the driving force behind building and maintaining our secure, high-performing technology infrastructure. As our Director of Information Technology, he leads a talented team of developers and systems engineers who create innovative solutions that streamline operations and elevate the client experience.
Luke's deep expertise in IT strategy and system architecture is matched only by his commitment to collaboration and teamwork—qualities that have helped shape the strong, supportive culture we value at KeyBridge. Thank you for all you do for KeyBridge, Luke!

08/04/2025

🎉 Celebrating 22 Years of Excellence! 🎉
Today we honor Brad Stephens Brad Stephens, our Director of Collection Operations & Compliance, for an incredible 22 years with KeyBridge! Brad leads with expertise, integrity, and a passion for delivering results while protecting patients. His ability to turn complex regulations into practical strategies makes him a true industry leader and invaluable part of our team.

Thank you, Brad, for your dedication, leadership, and commitment to excellence! 👏

07/26/2025

Please join us in recognizing Sarah Kuhlman for her 4 years of service at KeyBridge! As an Early Out Client Communication Coordinator, Sarah helps ensure that communication between our clients and internal teams is seamless, timely, and always professional.
Her commitment to building strong partnerships, solving problems proactively, and keeping client needs at the center of everything she does makes her an invaluable part of our team.
Thank you, Sarah, for your dedication and the positive energy you bring every day! 💙

07/22/2025

🎉 Help us celebrate a decade of dedication! 🎉
This month marks 10 incredible years with Katlyn Osborn on the KeyBridge team! As our Client Communication Coordinator for Bad Debt Clients, Katlyn plays a vital role in keeping communication strong and relationships thriving. Her positivity, professionalism, and passion for serving both clients and teammates truly make an impact every day.
Thank you, Katlyn, for 10 years of excellence! 💙

07/17/2025

This month marks Kalai McHan’s 3-year anniversary at KeyBridge!🎉
As our Controller, Kalai brings over 30 years of accounting expertise and a collaborative spirit that strengthens our entire finance team. Her precision in financial reporting and forecasting helps guide smart decision-making and long-term success.

Thank you, Kalai, for your dedication and leadership!

07/15/2025

🚨 We’re Hiring! Join the KeyBridge Team!

Are you a natural leader with a passion for motivating others and making a difference? KeyBridge is seeking a Collections Team Supervisor to lead our Bad Debt Recovery team!

In this full-time role, you’ll:
✅ Set the standard for high performance and excellent service
✅ Coach and develop a high-performing team
✅ Ensure compliance while driving results for our clients
✅ Handle escalations and implement process improvements
✅ Play a key role in shaping team culture and performance

If you thrive in a fast-paced environment and are ready to take your leadership skills to the next level, we’d love to hear from you!

👉 Apply now: https://recruiting.paylocity.com/Recruiting/Jobs/Details/3376284

Full-Time | Great Benefits | Growth-Oriented Culture

07/14/2025

🎉 Help us celebrate Sarah Kruger on her 6-year anniversary with KeyBridge this month!
As Director of Production Operations, Sarah leads our Early Out team with compassion, strategy, and a results-driven mindset. She’s dedicated to delivering a positive patient experience, supporting client success, and developing a high-performing team.
Thank you, Sarah, for your leadership and the impact you make every day! 💙

Address

2348 Baton Rouge
Lima, OH
45805

Opening Hours

Monday	8am - 7pm
Tuesday	8am - 7pm
Wednesday	8am - 7pm
Thursday	8am - 7pm
Friday	8am - 5pm

Telephone

+14199932900

Website

http://www.keybridgemed.com/

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About KeyBridge

We’re engineered to be different. Leveraging a patient-care approach, KeyBridge is transforming the #PatientExperience in the #RevenueCycle. We have pioneered a truly patient-first approach—coupling uncommonly trained patient advocates with custom technology and data-driven processes designed to help patients pay their balances.

We are 100% focused on healthcare—servicing providers, hospitals, physician groups, and other medical specialties. Our patient-friendly revenue cycle solutions include #RevenueManagement, #PatientBalanceBilling (early-out), #MedicalCollections, revenue cycle #AncillaryServices and team training with our series of #MasterClasses.

KeyBridge has earned a 97% patient satisfaction rating—a metric we measure on every patient call. And we deliver business services with results that lead to fanatically loyal clients.

KeyBridge has been recognized 11-times as a Best Places to Work by Modern Healthcare and InsideARM. We believe in people—and we’re intentional about how we treat ours. We believe a happy work environment results in passionate team members. And passionate team members are how we keep delivering the best possible services to our consumers and clients.