Veterans Health Administration (VHA) will continue to be the benchmark of excellence and value in health care and benefits by providing exemplary services that are both patient-centered and evidence-based. This care will be delivered by engaged, collaborative teams in an integrated environment that supports learning, discovery and continuous improvement. It will emphasize prevention and population health and contribute to the Nation's well-being through education, research and service in national emergencies. This page is not intended to serve as an alternative to patients contacting their healthcare team or primary care manager through standard processes to address healthcare concerns. Veterans, family members or caregivers with specific concerns regarding treatment or care should contact clinic leadership or the Patient Advocate Office at 909. 583.6133. While this is an open forum, it's also a family friendly one, please keep your comments clean. Here are a few guidelines to follow for successful interaction on this page. If you don't comply, your comment will be removed.
- We do not allow graphic, obscene, explicit or racial comments or submissions nor do we allow comments that are abusive, hateful or intended to defame anyone or any organization.
- We do not allow solicitations or advertisements. This includes promotion or endorsement of any financial, commercial or non-governmental agency.
- We do not allow attempts to defame or defraud any financial, commercial or non-governmental agency.
- We do not allow comments that suggest or encourage illegal activity.
- You participate at your own risk, taking personal responsibility for your comments, your username and any information provided.
* Please do not disclose ANY medical information when posting on this page. The appearance of external links on this site does not constitute official endorsement on behalf of Veterans Affairs, Veterans Health Administration, or VA Loma Linda Healthcare System. Concerns or Complaints
• You are encouraged and expected to seek help from your treatment team or a patient advocate if you have problems or complaints. Any privacy complaints will be addressed by the facility Privacy Officer. You will be given understandable information about the complaint process in your preferred language. You may complain verbally or in writing, without fear of retaliation.
• If you believe that you or your family member has been neglected, abused or exploited by VA staff, please report this promptly to the treatment team or patient advocate. You will receive help immediately.
• If you believe the organization has failed to address or satisfy your concerns about health care quality and safety, you may contact the Joint Commission's Office of Quality Monitoring at 1-800-994-6610 or Visit the Joint Commission page. If you believe that the organization has failed to address your concerns about suspected criminal activities, fraud, waste, abuse, or mismanagement, you may contact the VA Office of the Inspector General at 1-800-488-8244.
