28/02/2025
Communicating assertively (and not passive, aggressive, or passive-aggressive!) is key and often overlooked as most appropriate in most situations. Illustrated here is within the context of a professional setting (which is very helpful to someone like myself who oversees 25 employees), but has much carryover into everyday life as well within the context of relationships with family, friends, and partners. Things i find most important are listening and asking first and foremost (there is always a reason we need to understand first, plus it lets them be heard and understood), the use of i-statements (to not fingerpoint or blame), and using constructive, collaborative language to resolve the issues at hand.
