12/11/2025
Most of your patients already don’t pick up the phone—and AI voice tools won’t fix that.
Surveys show that about 8 in 10 Americans avoid answering calls from unknown numbers. At the same time, the FCC has ruled that AI-generated voices on robocalls are treated as “artificial or prerecorded voices” under the TCPA, making them illegal without proper consent and identification.
Layer on HIPAA (every recorded, AI-processed call containing PHI = business-associate risk) and growing patient distrust of generative AI in health contexts, and you get a perfect storm for US practices: regulatory exposure, low answer rates, and fragile patient trust.
👉 This is why the Saffron Solution does not use AI voice tools for patient engagement.
We believe human multi-lingual engagement should be at the forefront of patient engagement.
Sure, our tech-stack of over 40+ HIPAA-compliant applications integrated with your EHR and VoIP, includes operational automation, Robotic Process Automation and Agentic AI, but, it is invisible to the patient.
The result: higher trust, fewer compliance headaches, and better clinical follow-through than blasting patients with synthetic voices from numbers they don’t recognize.
If you’re rethinking AI in your communication stack, start by asking: Does this make my patients feel safer, better informed, and more connected to our team? If the answer is “not really,” it doesn’t belong on the front line.
Schedule a 1:1 demo with us: thesaffronsolution.com
Society of Cataract and Refractive Surgery (ASCRS) Hawaiian Eye & Retina