Homeless Outreach Program Integrated Care System

Homeless Outreach Program Integrated Care System Primary Health | Behavioral Health | Homeless Services

04/09/2026

Staff Stories: Efrain Palma

Efrain Palma is a CENS Supervisor at HOPICS, leading outreach efforts and supporting his team in connecting individuals experiencing homelessness to critical resources.

For Efrain, it’s about showing up, building trust, and making sure no one gets overlooked. Through CENS, that connection to care starts on the front lines.

03/25/2026

HOPICS Staff Stories: Peter Abdelmalak

Peter shares his why and the personal journey that led him to this work. Through lived experience, resilience, and faith, he found purpose in showing up for others during some of their most difficult moments. His story reflects compassion, growth, and the power of second chances.

At HOPICS, our staff bring more than their roles. They bring their stories, their heart, and a commitment to walking alongside every client with dignity and care.

Advisory:
This video includes discussions of sensitive topics such as trauma, substance use, mental health, and gun violence. Viewer discretion is advised. We honor the courage it takes for our staff to share their real and lived experiences.

03/12/2026

Meet Peter Abdelmalak, SAPC Housing Navigator at HOPICS. Peter works with clients to help them access housing resources, navigate services, and move toward stability. His work is rooted in compassion, advocacy, and supporting individuals as they rebuild their lives.

03/06/2026

Hector continues his staff story by sharing the final chapter of his work with Mr. Robles. Through persistence, compassion, and dedication, Hector was able to help reconnect Mr. Robles with his family.

For Hector, this moment reflects why he does this work. Supporting clients goes beyond checking boxes. It means showing up, building trust, and doing whatever it takes to help someone move forward. Hector shares that he will always go above and beyond to get the job done and support the people we serve.

Stories like this remind us that connection, commitment, and care can truly change lives.

02/27/2026

In this continuation, Hector Carranza shares how he located Mr. Robles’ brother and began the process of reconnecting him with his family in Mexico. From making the initial call to personally accompanying Mr. Robles to the Mexican Embassy, Hector explains the mindset, persistence, and compassion that guide his work.

This is what client advocacy looks like in action. At HOPICS, we do more than provide services. We help rebuild connections, restore dignity, and walk alongside our clients every step of the way.

Watch to see how determination and heart can open the door to hope and reunification.

02/21/2026

In this continuation, Hector shares how consistent outreach, patience, and genuine human connection helped change the trajectory of Mr. Robles’ life. What began as a simple interaction grew into trust, advocacy, and real support for a blind individual experiencing homelessness.
This is what outreach looks like. It is not just services. It is relationships. It is dignity. It is showing up even when progress feels slow.
At HOPICS, we believe every person deserves to be seen, heard, and supported with compassion and persistence.
Watch until the end and see how small moments can lead to lasting impact.
Come back and reflect with us.

02/20/2026

Hector Carranza, Lead Outreach Case Manager at HOPICS, shares a powerful real life success story about Mr. Robles, a blind individual experiencing homelessness in Los Angeles.

Through consistent street outreach, advocacy, and compassionate case management, Hector was able to help navigate critical resources and housing support for a client many might have overlooked.

This story is a reminder that homelessness does not define someone’s potential and that outreach work changes lives every day across SPA 6 and surrounding communities.

Watch Part 1 to hear how this unbelievable journey began and come back for Part 2 to see how the story unfolds.

02/19/2026

Hector shares what brought him to HOPICS and why giving back to the community matters deeply to him. After a career in truck driving, he chose to step into this work to make a direct impact in people’s lives. His decision reflects his heart for service and his commitment to showing up for clients with compassion, patience, and purpose.











02/18/2026

Meet Hector Carranza, our Lead Outreach Case Manager. Hector shares what street outreach looks like and how meaningful, human connections can make a lasting impact. Through everyday interactions with clients, he shows how small moments of care, consistency, and respect can make a huge difference. We’re grateful for his dedication to meeting people where they are and building trust one connection at a time.










02/11/2026

We were honored to welcome Emma Sharif, Mayor of the City of Compton, along with Lillie Darden, Compton City Councilmember for District 4, to our Compton Access Center. Their visit was a meaningful opportunity to connect around shared priorities and discuss compassionate, community-centered approaches to supporting individuals experiencing homelessness. We are grateful for their time, leadership, and commitment to strengthening the Compton community through collaboration and care.









02/07/2026

Renee shares her “why” and opens up about why this work is deeply personal to her. Her compassion is rooted in lived experience, which is reflected in the care, empathy, and dedication she brings to those we serve every day. We are grateful for Renee’s vulnerability and her continued commitment to supporting our community with dignity and understanding.












02/05/2026

Renee shares her personal experiences with homelessness and reflects on how her perspective has changed before and after working at HOPICS. She speaks openly about growth, compassion, and the importance of understanding homelessness through a human lens. Her story highlights the power of empathy and how lived experience can deepen the way we show up for the people we serve.

Address

5715 S Broadway
Los Angeles, CA
90037

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 9pm
Wednesday 8am - 4:30pm
Thursday 8am - 9pm
Friday 8am - 4:30pm

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+13239480444

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We never turn anyone away.

As the entry point for comprehensive services and integrated care, we have been the go-to resource known within the homeless community for 30 years.