03/13/2020
UPDATE RE: ONE TO ONE TREATMENT OPERATIONS DURING COVID-19 OUTBREAK
These are uncertain times. However, one thing is certain: the Covid-19 situation is evolving rapidly and on an hourly basis, especially over the past 48 hours. Where we were once cautious and attempting to maintain as much normalcy as possible, we now see a significant local and nationwide tipping point for the social containment of the virus. These responses will affect our daily life and, I am certain, our business. It is my goal that while it may disrupt our way of doing business, it will not disrupt our ability to provide care. Our clients and patients need us more than ever now. It is our mission to continue to meet that need.
One to One Treatment has been monitoring the situation diligently through the media, local and state-wide announcements, and regular contact with other mental health professionals in the Los Angeles area. Yesterday, after much deliberation, the following response to the situation was finalized with implementation starting today:
• Starting Monday, March 16th, all intensive outpatient services will be provided to our clients virtually through telehealth software. All clients are in the process of being notified, along with applicable professionals and referents.
• This period will be for a minimum of 2-business weeks ending Friday, March 27th. At this point we will reassess the situation for a potential extension to April 10th or beyond.
• During this period our physical office will be officially closed with no staff present. All staff and therapists will be working remotely from home during normal business hours
and available as usual.
• All One to One therapists with their own private practices are being strongly urged by our Executive Director to move their practice online as well.
• At this time, One to One Treatment will continue to admit new clients to our IOP. We will only be admitting client’s that are referred by trusted mental health professionals in order to vet these clients as appropriate for a virtual, IOP level of care. We will not be admitting client’s unattached to trusted professionals to ensure clinical integrity. All new admits will be transitioned to in-office sessions when normal operations return. Telehealth will be temporary until then so all clients will be required to reside in the Los Angeles area.
These new containment efforts in our country cannot be ignored. As such, it is not time for doubt or hubris. These difficult decisions are necessary for the health and safety of our clients, staff, business, and families. It is time to work together to keep all of us safe. Thank you for your understanding and we are here to answer any additional questions or concerns. Please feel free to call our main number at 888-573-1110 or email info@ONEtx.com. We will not be utilizing Facebook comments or Messenger to answer questions or participate in discussions at this time.
I wish you and your families safety and wellness.
Best,
Ray Santamaria
Executive Director