
09/02/2025
Meet Pam Cook, known to many as the unofficial “mayor” of Norton Hospital. For 20 years, she was the smiling face patients and co-workers could count on.
When Parkinson’s disease forced her into an early retirement, Pam thought her days of connecting with others were over. But with the support of Jason L. Crowell, M.D., and the team at Norton Neuroscience Institute, along with therapy at Norton Healthcare Pavilion, Pam found her strength again.
Now, instead of saying goodbye, Pam is back where she belongs — volunteering with our comfort cart, bringing joy, encouragement and comfort to patients, visitors and staff. 💙
“I was a patient at Norton, roles reversed situation, and they showed me so much love and care, just like I tried to do for the patients who came in when I was working there,” Pam shared.
What could have been the end of her story became a new chapter.