08/05/2025
Stories like below make us awfully proud on so many levels. We're incredibly grateful to have people like Cristina Caudle, a PDS Optical Optician based in Kerrville, TX, on our team and out in the community.
(internal email to staff from Cristina's manager)
Dear Team,
We’d like to take a moment to highlight the incredible compassion, strength, and service demonstrated by one of our very own opticians in Kerrville, Texas. While she humbly calls this a “sappy moment,” it is truly a reflection of the heart and grit that define our team.
Following the devastating July 4th flood that impacted Kerrville, Hunt, Centerpoint, and much of the Hill Country, Christina not only returned to work with resilience but stepped up in extraordinary ways, volunteering her time after hours to repair eyewear for flood victims and search teams across the community.
Working with tools she’s carried for over 30 years and using the tailgate of her truck as a makeshift workstation, she became known locally as “the fixer”—adjusting and repairing glasses in food distribution centers, parking lots, churches, and command posts.
While reflecting on the loss endured by the community, including a Veteran seen recently in clinic who also lost his home, she was moved to share her gratitude:
“I want my coworkers to know how much I appreciate them. Your concern and support have meant more than I can express. You keep me going.”
She specifically extends heartfelt thanks to:
Frank Aguirre, Mark Rivas, Tina Wilson, Casandra Flores, Margo Horner, Kathy Wellman, and Erin Miller.
Your words, actions, and encouragement made a lasting difference during a time when it was needed most.
This message serves not only as a thank you, but as a reminder of the power of community and the impact of kindness. As she so beautifully stated:
“Together, we are Hill Country Strong.”
Please join us in recognizing this outstanding teammate for her unwavering commitment to our Veterans, our mission, and her community.
Her example reminds us of our mission to serve our Veterans with PRIDE, DIGNITY, AND SERVICE and those actions can also take place outside of their VA visits.