08/30/2025
"Kyla, a Clinical Research Nurse at Joe Arrington Cancer Center, demonstrated exceptional dedication and compassion during a recent staffing shortage in our infusion area. Kyla willingly stepped in to assist in the JACC lab, ensuring patients received timely care.
After completing blood work for her last patient, who was in a wheelchair and alone, Kyla noticed the patient needed help getting to her next appointment for an x-ray. Kyla personally escorted the patient to the radiology department, where the patient was immediately called for her x-ray. Rather than leaving, she waited for the exam to finish and then accompanied the patient to the medical oncology clinic, as the patient believed she had an appointment.
Upon checking in, it was discovered that the patient's appointment was scheduled for a later date. When the patient expressed she was feeling unwell, Kyla took the initiative to measure her blood pressure, which showed only a slight elevation. However, concerned about the patient's well-being, Kyla spent time talking to the patient to assess her condition further through conversation. She learned the patient was diabetic and hadn't eaten recently, prompting a blood sugar check. Her blood sugar levels came back normal, but Kyla suspected the patient needed more than just medical attention; she needed emotional support. She continued to sit with her, providing comfort through attentive conversation.
Eventually, the patient expressed she was feeling better and had taken enough of Kyla's time. Kyla then assisted her to her vehicle, ensuring she left safely. Kylaās exemplary service, empathy, and commitment to patient care are commendable and show that every moment does matter." - Dawn Howerton, Clinical Research Manager, Covenant Health's Joe Arrington Cancer Center
Kyla's thoughtful actions and genuine concern for her patient's emotional and physical well-being truly exemplify compassionate care. Her empathy, attentiveness, and dedication make a meaningful difference in the lives of those she serves.
