04/11/2026
We can’t believe we forgot to share this HUGE update with our SHINE family 💙
SHINE Support Services is officially fully accredited through Council on Quality and Leadership (CQL) — and we’ve earned our Quality Assurances Accreditation for another 3 years!
What makes this even more special…
CQL came on-site in the middle of the ice storm back in January ❄️
Instead of slowing down, our team did what SHINE does best — we adapted.
✔️ Shifted focus groups to virtual
✔️ Created an “All About SHINE” video to ensure our story was told
✔️ Stayed fully committed to the individuals we support, no matter the circumstances
That level of creativity, flexibility, and dedication does not go unnoticed — and it showed.
So what does this actually mean? (in simple terms 👇)
This accreditation means:
⭐ We are doing things the RIGHT way
An outside national organization came in and verified that we meet high standards for care, safety, and support.
⭐ The people we support are truly at the center
CQL focuses on making sure individuals have choice, dignity, respect, and real opportunities to live meaningful lives.
⭐ Our staff are trained, supported, and accountable
It confirms that our team knows what they’re doing and is providing quality services every day.
⭐ We don’t just meet minimum requirements — we go above them
CQL is not easy to earn. It means we are committed to continuous improvement and excellence.
⭐ Families and care managers can trust us
This accreditation is proof that SHINE is a provider you can feel confident in.