03/04/2025
Keuhn, Dodds Lauded for Providing Outstanding Patient Experience
The Hero Award program is unique to United Healthcare and recognizes health care professionals for achieving high patient experience scores
Two of Fitzgibbon Hospital’s employed providers were recently recognized for excellence in patient satisfaction by United Healthcare.
David Keuhn, M.D., from Mid-Missouri Family Health, and Brenda Dodds, DNP, from Marshall Family Practice, were recognized for earning the United Healthcare “Hero Award” for achieving high patient experience scores on their patient surveys. Only 2.7% of providers in the state of Missouri had patient experience scores high enough to earn the award. This equates to only 131 providers of the more than 4,900 who had survey data evaluated.
“Dr. Keuhn and Brenda Dodds consistently provide excellent care for their patients. We regularly receive comments from their patients about the quality of their interaction and communication. It is nice to see this well-deserved recognition for them,” said Angy Littrell, President and CEO of Fitzgibbon Hospital, which owns and operates both of the clinics named.
To qualify for the award, surveyors polled United Healthcare patients following visits to their providers. The questions on the survey covered ease of appointment scheduling, ease of receiving a referral for specialist care, the ease of receiving prescription medication renewals, up-to-date health information made available to patients by their provider and follow-up communication after lab, radiology or other diagnostic testing.