08/18/2025
Unbelievably, I'm back at AT&T, still trying to cancel the bills for the line I switched to another carrier back in March. For SIX MONTHS they have continued to bill me for a line they still can't find (which was the original problem, why I had to switch to another carrier)- six months in a row I have received my bill with threats that the line will be disconnected if not paid. Hahaha...Every month I write on the bill explaining I no longer have their service, I send it back, and hear nothing until the increased bill the following month. I've called, used the chat box, website, snail mail, now I'm in person again at the store. Currently waiting with a live human for customer service to answer on my phone- same thing I could have done without being here. Complete frustration. I really need a massage.