New Outlook Home Care

03/17/2026

Caregiver Jessica and her client James are celebrating their 2-year caregiving anniversary, and we think that’s something worth celebrating. Over time, relationships like these grow beyond the day-to-day routine, becoming meaningful connections built on trust, consistency, and shared moments.

Jessica, thank you for the compassion and dedication you bring to your work. And James, thank you for being such a wonderful part of the journey. We love seeing the impact of care like this.

Happy 2 years to you both!

03/16/2026

✨ Medford Caregiver Spotlight: Stephanie ✨

Stephanie brings 18 years of caregiving experience and a deep passion for helping others. She loves taking care of people and building meaningful connections with her clients, sharing that loving and caring for them is both meaningful and healing.

Stephanie is actually one of the original New Outlook caregivers, back from the days when Jeff and Jeremy were running the agency out of the very first office in Ashland. She has seen the heart of this company from the very beginning, and her dedication has been part of what helped build the strong community we have today.

Recently Stephanie wrote the office to share her gratitude with the team, saying:

“Without each and every one of you, this agency wouldn’t be where it is at. I don’t know if you hear it enough, but you are so appreciated.”

She also thanked the New Outlook team for the time and dedication put into providing caregivers with the tools and support needed to deliver quality care to clients — many of whom become like family.

Known for her compassion and dedication, Stephanie is a valued member of our team and a wonderful example of person-centered care.

Outside of work, she enjoys spending time with her daughter.

☕ Favorite coffee order: A large sugar-free Mexi-mocha!

Thank you, Stephanie, for the heart you bring to caregiving every day. 💛

03/13/2026

WELCOME TO THE MEDFORD OFFICE!
Rain brings valuable front office and leadership experience to the New Outlook Home Care Medford team. She previously worked as a front desk and front office supervisor at a chiropractic office, where she developed strong organizational and client service skills. Rain also spent four years as a personal caregiver for her grandmother, an experience that gave her a deep understanding of the compassion, patience, and dedication caregivers bring to their work every day.

Outside of the office, Rain enjoys taking her chocolate lab, Elenore, on hikes, collecting rocks along the beach, and spending time being creative with art projects. She also loves hosting game nights and craft nights with friends. A self-described passionate nerd, wanderer, and wonderer, Rain is excited to bring her energy, creativity, and heart for people to the New Outlook team.

03/13/2026

Connection, community, and one special anniversary 🌟

Pictured here is Nicole from our Redmond office with our very first caregiver, Sunshine. They recently had the opportunity to present to the Senior Care Network in Bend and provide lunch for their meeting while sharing about New Outlook Home Care and the work we’re doing in our community.

It was especially meaningful to have Sunshine there to share her perspective as a caregiver — talking about what has helped her stay with New Outlook and how being part of a smaller agency has made a difference for her. Hearing directly from the caregivers who do this work every day is something we’re really proud of.

We also made some wonderful connections with other agencies who share the same heart for serving the elderly in our community.

And as a special side note — this event happened right around Sunshine’s one-year anniversary with New Outlook! We are so grateful for the compassion, reliability, and heart she brings to her clients and to our team every day. Thank you, Sunshine, for being such an important part of our story.

03/10/2026

Looking for a fun outing? This Lucky Bingo Bash in Medford might be a great way to spend an evening with the seniors you care for. 🍀

There will be snacks, drinks, face painting, photos with a leprechaun, and of course plenty of bingo with prizes. Events like this are a wonderful way to enjoy time together, get out in the community, and share some laughs.

If you’re a caregiver or family member in the Medford area, this could be a fun little adventure to add to the calendar.

📍 Medford, OR
📅 March 27 | 5:00–7:30 PM

Have you taken your client to a community event recently? We’d love to see photos of the fun you’re having together!

Edited to add: All ages welcome!





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03/06/2026

New Outlook Central Oregon is honored to host lunch at this event!

We are honored to welcome Emily Keyes, Healthcare Navigator with Central Oregon Veterans Outreach, Inc (COVO), to the panel of expert presenters at our educational luncheon on Thursday, 03/12, at noon at Bend Senior Center.

Emily is a Navy Veteran (E-5) currently serving as the Supportive Services for Veteran Families (SSVF) Healthcare Navigator at Central Oregon Veterans Outreach (COVO), where she has worked for over a year. In this role, she supports veterans in accessing VA healthcare, benefits, and housing resources to promote long-term stability and well-being. She is also a certified OHP Assister, helping individuals enroll in and navigate the Oregon Health Plan to ensure they have access to necessary medical coverage.

Her professional background includes service in the U.S. Navy, work at a domestic violence shelter, and experience in an inpatient pediatric psychiatric hospital. These roles have shaped her commitment to trauma-informed care and advocacy for vulnerable populations, especially fellow veterans.

Emily grew up in Bend, Oregon, and moved back home in 2024 after living in Virginia Beach for ten years. Outside of work, she is a proud mom to her two-year-old daughter and has two dogs, a Beagle and a Great Pyrenees, who keep life full and active.

Lunch will graciously be provided by New Outlook Home Care. Please RSVP to May Mobbs at may@parkinsonsresources.org.

03/01/2026

New Outlook Home Care caregiver Christina thoughtfully put together a beautiful cake and goodies to make sure Colleen felt celebrated and loved. It’s moments like these that remind us how meaningful the caregiver-client bond truly is.

Colleen has also been enjoying time outside with Kristy, getting fresh air and sunshine on walks together. These simple outings can make such a big difference, bringing smiles and brightening the day.

We are so thankful for caregivers like Christina and Kristy, who bring kindness, thoughtfulness, and genuine care to every visit. And Colleen, we hope your birthday celebration was wonderful!

CaregiverAppreciation

03/01/2026

Recently, we had the joy of celebrating our client Colleen’s birthday, and it was such a special time 💛

Caregiver Christina thoughtfully put together a beautiful cake and goodies to make sure Colleen felt celebrated and loved. It’s moments like these that show how much our caregivers truly care.

Colleen has also been enjoying time outside with Caregiver Kristy, getting fresh air and sunshine on walks together. These simple outings help support both physical and emotional wellbeing and bring so much joy.

We are so grateful for Client Colleen, Caregiver Christina, and Caregiver Kristy for allowing us to be part of these meaningful moments. This is what home care is all about — connection, dignity, and heart.

02/25/2026

Meet Jason:
Future Lead Caregiver at our
Central Oregon Branch

Jason brings nearly five years of healthcare experience, beginning as a CNA in orthopedic and neurological care before earning his EMT license and working in the emergency room. He is passionate about helping others meet individual needs and believes companionship is as important as quality care.
Known for his calm presence, clinical background, and genuine compassion, Jason is a strong support to our clients and care team. Outside of work, he enjoys time with his wife and children, hiking and fishing when weather allows—and his favorite snacks are peanut butter Oreo cookies and Hawaiian chips. We’re proud to support Jason as he grows into a leadership role. Thank you, Jason!

02/06/2026

Thank you to nurse Tina for leading a medication refresher training for our caregivers at the Medford office of New Outlook Home Care

Tina did a wonderful job presenting important medication information and added a thoughtful touch by bringing each caregiver a pair of warm, fuzzy socks.

Congratulations to our training giveaway winners:
Ashley A
Jessica Y

Both winners received a grab bag of their choice, donated by Nurse Tina.

We also want to thank Missy, our owner Jeff’s wife, for setting up a cocoa bar for our caregivers, complete with a cute chalkboard sign as pictured.

To wrap up the gathering, we shared our holiday gifts with caregivers in a happy new year spirit as we look ahead to 2026 together.

01/12/2026

ONE YEAR ANNIVERSARY:
This month Jessica is celebrating one year with New Outlook Home Care in Medford. We are so grateful for her dedication, loyalty, and these kind words. It means the world to know how supported and valued our caregivers feel.
We also want to celebrate our other team members in Medford with anniversaries this month:
Rose, Russell, Tina, Cheryl, Boni, and Eve.
Thank you for being such an important part of New Outlook. We couldn't do this without you.

01/02/2026

A Year of Milestones and Gratitude — a New Year’s note from one of our owners, Jeremy Mast.

2025 was a big year! Nikki and I were thrilled to welcome our first grandson, Weston. His arrival has brought great joy and reinforced the values that guide our work every day: compassion, connection, and care.

We also celebrated the launch of our Central Oregon branch—an exciting step made possible by the dedication and teamwork of everyone involved. To our Medford branch, thank you for continuing to lead with strength and consistency.

As we enter the new year, Nikki and I want to express our sincere appreciation to all of you. Your hard work and heart make this company what it is. We wish you and your families a happy, hopeful 2026!