24/03/2020
Dear Patients:
Your health is at the utmost of our concern. At Life DME, we take your health and safety to be our highest concern. As we work to ensure our equipment provides you the building blocks for better quality of life we are committed to patient safety and saving lives. Our mission at this time is to ensure we can provide a solid backbone to the healthcare community to ensure people in our communities overcome the effects of COVID-19. Therefore, we have implemented policies to minimize patient contact as much as possible specifically with delivery for oxygen tanks and visitation for non-invasive ventilator patients as these patients are highest at risk. We will continue to contact patients by telephone regarding compliance and utilization of equipment. If patients are struggling with equipment compliance we will work to the best of our ability to troubleshoot these issues over the telephone.
In the case, we are in contact with patients we are enforcing strong protocols by questioning walk-in patients and those that are being scheduled for medical purposes if they have any symptoms based on the CDC guidelines and the Indiana State Department of Health. Any patient that is suspected of having COVID-19 will be need to contact the Indiana State Department of Health at 317-233-7125.
If there is an emergency situation and we need to interact with the patients our team have been trained to employ vigorous infection control protocols to safeguard that your safety and well-being is intact.
For all patients, we utilize the same universal precautions practiced by your physician and hospitals.
We also remain committed to providing superior service with:
24 Hour Service In-person home delivery for oxygen and NIV Ongoing clinical support from licensed clinicians
As a number of our patients possess risk factors from chronic diseases, poor immune systems, and age, we encourage all of us to work together in reducing the touch points from patients, caregivers, and family to members in following the guidance set forth in slowing the progression of the COVID-19 virus by visiting www.CDC.gov
If you have any concerns with your delivery services, please contact our office.
Best Regards
Mubarak Amine
President Life DME
As the nation's health protection agency, CDC saves lives and protects people from health, safety, and security threats.