MAPS Mediation Arbitration Professional Systems, Inc.

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Serving all of your dispute resolution needs, maps has two offices: METAIRIE Two Lakeway Center ● Suite 400 3850 N. Causeway Blvd. Metairie, Louisiana 70002 504.831.2141 ● 800.443.7351 BATON ROUGE United Plaza II ● Suite 900 8550 United Plaza Blvd. Baton Rouge, Louisiana 70809 225.769.4553 ● 866.769.4553 A full service Alternative Dispute Resolution provider, maps services include: Mediation Arbitration Continuing Education Construction Arbitration Jury Focus Groups

Lien Resolution Services Mock Appeals Mediated Settlement Days Medical/Accounting Review Panels Mock Appeals Umpires MEDIATION: What is mediation? : the act or process of mediating; especially : intervention between conflicting parties to promote reconciliation, settlement, or compromise Mediation is simple and straightforward. At a mediation, all parties to a claim or dispute sit down with an impartial person, the mediator, to attempt to reach a mutually acceptable agreement.There are no formal court procedures or rules of evidence, and there is very little preparation involved. Unlike a judge or arbitrator, the mediator has no authority to render a decision or force the parties to accept a settlement. Yet, in the great majority of cases, mediation will provide a settlement of the matter. What types of disputes can be resolved through mediation? All kinds. Mediation has been successfully used in tort claims, commercial and business disputes, construction issues, employee grievances, environmental claims, professional malpractice allegations, product liability claims, maritime issues, insurance coverage disputes, real estate interpretations, partnership dissolutions, securities-related disputes, domestic relation matters, and workers’ compensation claims. ARBITRATION: What is Arbitration? Arbitration is a method of dispute resolution where a neutral third party, an arbitrator, conducts an evidentiary hearing. Upon consideration of the evidence, the arbitrator renders a decision. Any award by the arbitrator may be enforced by court order. Arbitrations conducted through maps are governed by the maps Rules of Arbitration. These rules provide an administrative structure for the arbitration, including a method of selecting a mutually acceptable maps arbitrator. With certain exceptions, the rules can be adapted or amended to reach the parties’ needs. The selected arbitrator then rules on pre-hearing disputes or questions, conducts the arbitration session, and finally issues an award. In general, the arbitrator acts very much like a judge. maps also has special rules for use in employment-related pre-dispute arbitration agreements. maps also offers: • Multi-lingual mediators • In-house dispute avoidance • Team management training • Continuing Legal Education (CLE) for attorneys or Continuing Education (CE) for adjusters Owners: Robert A. Jenks, JD President Michael J. Moran, JD Vice President Roger J. Larue, JD, MBA Secretary/Treasurer