MAPS Mediation Arbitration Professional Systems, Inc.

Serving all of your dispute resolution needs, MAPS has two offices:

METAIRIE

Two Lakeway Center ● Suite 400
3850 N. Metairie, Louisiana 70002
504.831.2141 ● 800.443.7351


BATON ROUGE

United Plaza II ● Suite 900
8550 United Plaza Blvd. Baton Rouge, Louisiana 70809
2

25.769.4553 ● 866.769.4553

A full service Alternative Dispute Resolution provider, MAPS services include:

Mediation
Arbitration
Continuing Education
Construction Arbitration
Jury Focus Groups
Mock Appeals
Mediated Settlement Days
Medical/Accounting Review Panels
Mock Appeals
Ombudsmen
Umpires



MEDIATION:

What is mediation?

: the act or process of mediating; especially : intervention between conflicting parties to promote reconciliation, settlement, or compromise

Mediation is simple and straightforward. At a mediation, all parties to a claim or dispute sit down with an impartial person, the mediator, to attempt to reach a mutually acceptable agreement.There are no formal court procedures or rules of evidence, and there is very little preparation involved. Unlike a judge or arbitrator, the mediator has no authority to render a decision or force
the parties to accept a settlement. Yet, in the great majority of cases, mediation will provide a settlement of the matter. What types of disputes can be resolved through mediation? Mediation has been successfully used in tort claims, commercial and business disputes, construction issues, employee grievances, environmental claims, professional malpractice allegations, product liability claims, maritime issues, insurance coverage disputes, real estate interpretations, partnership dissolutions, securities-related disputes, domestic relation matters, and
workers’ compensation claims. Arbitration is a method of dispute resolution where a neutral third party, an arbitrator, conducts an evidentiary hearing. Upon consideration of the evidence, the arbitrator renders a decision. Any award by the arbitrator may be enforced by court order. Arbitrations conducted through MAPS are governed by the MAPS Rules of Arbitration. These rules provide an administrative structure for the arbitration, including a method of selecting a mutually acceptable MAPS arbitrator. With certain exceptions, the rules can be adapted or amended to reach the parties’ needs. The selected arbitrator then rules on pre-hearing disputes or questions, conducts the arbitration session, and finally issues an award. In general, the arbitrator acts very much like a judge. MAPS also has special rules for use in employment-related pre-dispute arbitration agreements. MAPS also offers:

• Multi-lingual mediators
• In-house dispute avoidance
• Team management training
• Continuing Legal Education (CLE) for attorneys or
Continuing Education (CE) for adjusters


Owners:

Robert A. Jenks, JD
President

Michael J. Moran, JD
Vice President

Roger J. Larue, JD, MBA
Secretary/Treasurer


Staff:

Amy Bindewald – Case Manager Supervisor
D. Jill Dunn – Arbitration/ Medical Review Panel Administrator
Lisa Betancourt – Case Manager
Lyndsey Fairchild – Case Manager
Tandi Sarrazin – Case Manager
Nicole Barrios – Client Relations Manager
Chantel Matthew – Public Relations Manager
Diane Koteas – Marketing Assistant
Dana Martinson – Office Director
Denise D. Oliva, C.P.A. – Controller/Office Manager
Toni Gass – Accounts Payable/Receivable Manager