02/08/2024
Like a spouse who senses some cheating is going on, you already know deep down in your gut that your front desk is not doing the best job. In fact, they'd likely be doing better than most if they simply answered the phone at all... from there, proper greetings are typically lacking (and lackluster). So what is that we share in which seems so simple and obvious is to ensure your front desk leader gets contact information immediately in a positive way from a prospective patient. This key step is actually three steps into our winning process, and over half of those we listen to cannot accomplish these basics. Think you'd pass the test? We'd love to administer it and let's just say that business here is very good.
Now, imagine the advanced concepts your team does not achieve given you have never invested anything in training your front desk, or only tried a different inexpensive system years ago from an unproven consultant who 'used to work at the front desk so knew how to train people.' Opportunity, quite simply, awaits.
consulting
