04/12/2026
UPDATE TO AETHER’S CANCELLATION POLICY
Effective immediately, here’s the scoop:
Any cancellation or reschedule (including shortening your session time) needs to be made at least 24 hours prior to the scheduled start of your appointment. Those made 24-6 hours before the start will be subject to a $50/scheduled service hour cancellation fee. Those made within six hour of your scheduled start time (and no shows) will be charged in full (less sales tax).
This reflects Aether’s return to being a solo-practice. The why behind this shift:
- I no longer need to guarantee that my team is compensated for setting their time aside for you (the old policy of 24 hours or charged in full was to accommodate this)
- There is often something else I can do with my time if you cancel last-minute, but I don’t earn income from those (necessary) tasks.
- In some cases I may be able to find someone to take your spot, but it’s rare on short notice.
- If you have something that comes up and you know the night before your appointment, you’re not out $200. However, I am still partially compensated for reserving that time for you.
- If you cancel within six hours, I have already planned my entire day, potentially left for work or am working, organized pet care, and may not even see your message if I am already in session with clients.
I’m pleased to create a smidge more flexibility that is supported by my official policy. If you have specific questions, drop them or DM me and I will update to clarify as needed.
Thank you!