01/30/2026
Sometimes, it’s the smallest moments that make the biggest impact.
When a young patient arrived at our ER feeling scared, our security officer, Diony, noticed his stuffed animal with a Solar Bears hockey logo and asked, “Are you a hockey guy?” That simple question lit him up. As he excitedly talked about “Shades,” his fear melted away, and Diony continued talking with him while registration was completed, helping him feel safe and at ease.
That moment of connection set the tone for the rest of the visit. The care team followed with the same compassion, taking time to explain each step and offering reassurance to both mom and child.
When asked about the interaction, Diony simply said, “That’s just what I do for every patient.”
It’s moments like these that help families feel seen, cared for, and a little more whole — even on a hard day.
