Managing Difficult Business Conversations

Managing Difficult Business Conversations Learn how to manage difficult conversations that come into your life, whether at home or at business.

Facing Your Shadow, Part 2 of 5
12/02/2025

Facing Your Shadow, Part 2 of 5

When a business owner or leader faces his or her shadow, painful as it is, they experience freedom like never before. And every area of their life improves, ...

11/20/2025

In life and business, it all comes back to bonding well.

When people have turbulent or dysfunctional relationships or personality, nearly all the reasons can be reduced to one or more wounded experiences that caused them to isolate out of shame, insecurity, or fear.

When we isolate from others or ourselves, we create the soil for emotional and psychological problems, which manifest in myriad ways. And we will do nearly anything to find safety and security from the possibility that others will hurt us again.

Emotional bonding with others is the first and most crucial stage to emotional and psychological growth. We must have relationships with others to be alive and reflect the image of God. To emotionally bond means having the safety and security to show up as our authentic selves without fear of rejection. Learning to emotionally bond means taking the risk to be vulnerable, which opens ourselves to the possibility of being hurt and wounded again. It's impossible to bond with others without risking our safety.

People who are highly perfectionistic or are "hard on themselves" usually have not bonded well with themselves. They reject the very parts of their persona that need healing and support. Their lack of self-bonding drives those parts into isolation, leading to self-loathing, anxiety, worry, or exhaustion from trying to measure up. I've met several people who live with worry, anxiety, and fear because they can't accept that certain parts of themselves are less than perfect.

There are five things we must own if we are going to bond with ourselves and develop a healthy separateness from others:

Beliefs
Attitudes
Behaviors
Feelings
Physical appearance

Just like you're responsible for mowing your own grass that is growing in your yard, these five elements are yours to manage. These parts will never be perfect, so accepting yourself as you are is the first step toward healing and wholeness. You are responsible for what you believe, the attitudes with which you behave, the effects on others of your words and actions (or silence and inaction), your feelings, and how you show up physically.

These five elements also contribute to our identity. When we make choices to please others, or make unwise choices in haste under circumstantial pressure, we rob ourselves of the opportunity to make true, honest choices. Only when we consider these five dynamics outlined above can we make a true choice that honors the various parts of our identity. To own and make our own choices, we must be aware of all these aspects of our persona and how those aspects feed into any decision.

People who have bonded well with themselves, their spouses, and perhaps a few close friends live calmer, more purposeful, and more mature lives. These people are different, but it's often not apparent how. If you look under the hood, you'll find insecurities, fear, or shame do not drive them. They don't isolate. They feel safe in their own skin and in their key relationships. As a result, they are better spouses, better business owners, better friends, better community members or better at managing conflict than those who have not bonded well.

Bonding with God means showing up as we are. We don't try to clean ourselves up before we come to Christ; we come (as the old hymn says) "Just as I am." We find safety and security in Christ to be our authentic self with him - warts, faults, and all - because he has promised never to leave us or forsake us. Christ never rejects us. It is that foundation of acceptance and love from God that allows us to bond with ourselves and become all that God intends us to be.

Bonding with oneself (without becoming self-centered) is a competitive business advantage. It is the key to unlocking the solutions to one's marital conflicts. It is the way to move forward with confidence (not arrogance), and it is the reason we can love those with complex, abrasive personalities.

Each of us has been wounded in the past. Each of us needs healing. And each of us needs safety and security in our relationships. I encourage you to risk bonding with God, your spouse, and a few close friends. If you do, you'll find a new world will open up to you and your life will become richer and fuller than you ever thought possible.

Bill English, PhD, MDiv, MA, LP

11/13/2025

You know someone who needs an Executive Coach. But A) you don't know that you know them, and B) you don't know when to refer or what to look for.

11/13/2025

Here are five tips to keep your marriage strong with growing love and acceptance.

First, give your spouse a 30-second hug every day. Yep, quick hugs are nice, but long, non-s*xual hugs have a healing element to them that allows you both to be present and vulnerable. They are also comforting and life-giving.

Second, look your spouse in the eyes, and say "I love you." When non-s*xual touch is paired with congruent words, such as "I love you," both your words and your actions will have added impact and authenticity.

Third, make it a point to spend time talking every day. Intimacy is not built through s*x. It is built through words. It is built by sharing your emotions, thoughts, hopes, dreams, irritations, disappointments, and so forth. It is built by being authentically 'you' and risking rejection through vulnerability. Mental, emotional, and spiritual intimacy is achieved by taking time to talk with your spouse - every day. And the more non-s*xual intimacy you have in your relationship, the better and more life-giving your s*xual intimacy will be.

Fourth, jettison the belief that a man's primary need is s*x. I don't know how many men have told me their primary need in their marriage is s*x. I've concluded that this isn't true. Men's primary need is mental, emotional, and spiritual intimacy with their wives. But we have done such a poor job at teaching men how to be Biblically masculine that they often confuse (conflate?) s*x with intimacy. Every person's primary social need in life is to bond with another person such that they can show up as their authentic self without fear of being rejected or condemned by their spouse. This is emotional bonding, which leads to marital intimacy.

Fifth, give unconditional love to your spouse through listening. Let your spouse know that you love them by listening to them. Work hard to make sure your spouse feels understood and 'heard.' Be faithful to your spouse even when they are not faithful to you. Instead of telling your spouse what they did wrong, ask your spouse, "What can I do better?" Instead of demanding that your spouse meet your needs, go overboard in seeking to understand your spouse's needs and then do what you can to meet them. "Be quick to listen, slow to speak, and slow to become angry." (James 2:19).

Bill English, PhD, MDiv, MA, LP

11/08/2025

OnPath Counseling offers mental health services for individuals, couples, and family businesses. When you scroll through the news feeds from LinkedIn, Facebook, Instagram and other social media platforms, all you will see are success stories, happy people, and (supposedly) sage advice that will prop

11/08/2025

OnPath Counseling offers mental health services for individuals, couples, and family businesses. In an effort to gain justice while ignoring forgiveness, family members in family businesses suing each other is not uncommon.

11/08/2025

OnPath Counseling offers mental health services for individuals, couples, and family businesses. Recently, a rather smart, beautiful young lady contacted me about her fiancé’s family business.

I’m happy to share that I’ve completed the Doctor of Philosophy - PhD in Business Management at Kairos University!
07/14/2024

I’m happy to share that I’ve completed the Doctor of Philosophy - PhD in Business Management at Kairos University!

We still have five seats available for Tuesday's Managing Difficult Business Conversations class.  $245/person.  6.5 con...
05/10/2018

We still have five seats available for Tuesday's Managing Difficult Business Conversations class. $245/person. 6.5 contact hours. Be sure to register soon if you're planning to attend.

managing difficult business conversations

We have 12 seats left for the May 15th one-day seminar.  $245/person. Manual included.  Learn six speaking and five list...
04/13/2018

We have 12 seats left for the May 15th one-day seminar. $245/person. Manual included. Learn six speaking and five listening skills to help you more professionally manage difficult conversations. Register soon!

Alumni refresh benefit offered as part of attending Managing Difficult Business Conversations class.
11/20/2017

Alumni refresh benefit offered as part of attending Managing Difficult Business Conversations class.

Once you have successfully completed the two-day Managing Difficult Business Conversations class, you'll be welcome to sit through all or parts of it again at no cost to you as long as there are open seats that did not sell. If you're interested to learn more about this Alumni Refresher benefit, ple...

Address

Minnetonka, MN
55343

Alerts

Be the first to know and let us send you an email when Managing Difficult Business Conversations posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Share

Share on Facebook Share on Twitter Share on LinkedIn
Share on Pinterest Share on Reddit Share via Email
Share on WhatsApp Share on Instagram Share on Telegram