Managing Difficult Business Conversations

Managing Difficult Business Conversations Learn how to manage difficult conversations that come into your life, whether at home or at business.

I’m happy to share that I’ve completed the Doctor of Philosophy - PhD in Business Management at Kairos University!
07/14/2024

I’m happy to share that I’ve completed the Doctor of Philosophy - PhD in Business Management at Kairos University!

We still have five seats available for Tuesday's Managing Difficult Business Conversations class.  $245/person.  6.5 con...
05/10/2018

We still have five seats available for Tuesday's Managing Difficult Business Conversations class. $245/person. 6.5 contact hours. Be sure to register soon if you're planning to attend.

www.managingdifficultbusinessconversations.com

managing difficult business conversations

We have 12 seats left for the May 15th one-day seminar.  $245/person. Manual included.  Learn six speaking and five list...
04/13/2018

We have 12 seats left for the May 15th one-day seminar. $245/person. Manual included. Learn six speaking and five listening skills to help you more professionally manage difficult conversations. Register soon!

http://www.managedifficultbusinessconversations.com

Alumni refresh benefit offered as part of attending Managing Difficult Business Conversations class.https://www.managing...
11/20/2017

Alumni refresh benefit offered as part of attending Managing Difficult Business Conversations class.

https://www.managingdifficultbusinessconversations.com/alumni-refresh/

Once you have successfully completed the two-day Managing Difficult Business Conversations class, you'll be welcome to sit through all or parts of it again at no cost to you as long as there are open seats that did not sell. If you're interested to learn more about this Alumni Refresher benefit, ple...

Clash points in business often cause difficult conversations.https://www.managingdifficultbusinessconversations.com/clas...
11/20/2017

Clash points in business often cause difficult conversations.

https://www.managingdifficultbusinessconversations.com/clash-points-in-most-businesses/

What causes most conflicts in a business or non-profit organization? We find it is usually around schedules, personnel and budgets. If you own a business, take a long step back and go over the last 10 conflicts your business has had. We bet that at least seven of them will revolve around schedule di...

One of the most powerful ways to manage a difficult business conversation is to take time to learn what the other person...
10/31/2017

One of the most powerful ways to manage a difficult business conversation is to take time to learn what the other person wants. Listening for what they want and then affirming that you want for them what they want for themselves can be the game changer that turns the difficult conversation into a collaboration for a solution.

You'll learn this skill and others during this two day course on November 14-15. Register today at www.managingdifficultbusinessconversations.com.

Do you, your colleagues and/or your employees have a hard time engaging in difficult business conversations? Gain confidence in managing difficult conversations by attending this two day seminar. You will learn six speaking and five listening skills within a nine-step process that will give you conf...

W e are looking for facilities in Duluth, Mankato, Eau Claire, St. Cloud, Rochester, Alexandria, Albert Lea and Brainerd...
10/14/2017

W e are looking for facilities in Duluth, Mankato, Eau Claire, St. Cloud, Rochester, Alexandria, Albert Lea and Brainerd to hold this seminar. Please contact us if you would be interested in being a host location.

https://www.managingdifficultbusinessconversations.com/contact-us/

We are looking forward to hearing from you. Please feel free to get in touch via the form below, we will get back to you as soon as possible. Managing Difficult Business Conversations Bill English, MA, LP 9052-259-3217

10/11/2017

Founder-Owner Damages Relationship with Daughter

Some families have highly enmeshed relationships between their family and their business: membership and status in the family is connected to how well one works and supports the family business. Gaining status in the family means gaining status in the business and vice versa. When such enmeshment exists, it can create serious relationship problems when new relationships are formed in the second generation.

In the Smith family, the parent-founders of the family printing company always expressed the value that whomever their four daughters married would be considered a full member of the family—just like a son. When the oldest daughter married, her husband was offered a job and a block of shares in the company. Two years later, the marriage ended in divorce, the son-in-law joined a competitor, and the family engaged in a lengthy legal battle to recover the outstanding shares. At that point, Mr. Smith approached his third daughter, who was planning to marry one of the company’s accountants. Mr. Smith told her that not only would he not be giving any shares to the new husband, but he wanted the couple to sign a prenuptial agreement withholding her shares from community property, and he would prefer it if the new son-in-law gave up employment with the company.

This caused a major conflict in the family, the cancellation of a formal family wedding, and deeply hurt feelings. Mr. Smith was feeding a lifelong sibling rivalry between the two sisters. The younger daughter had been proud that her husband and marriage were going to succeed where her older sister’s had failed, and that she would be proven more competent, loyal, and loving at last. Her father’s action felt like advance punishment to her; she had lost something due to her sister’s behavior. Her father, badly injured by the experience with his oldest daughter, could not understand how his younger daughter did not see the simple wisdom of his new policy.

What Mr. Smith should have done is separated the business relationships from the family relationships by not offering the eldest daughter’s new husband such a generous welcome into their family. He could have accepted her new husband as a "son" without having the business mixed into that relationship. Acceptance into their family should not have been tied to employment and ownership.

Second generation siblings should be able to marry and form nuclear families without the added pressure of considering how their choices may impact the success or failure of the family business. In other words, there should be a healthy disengagement between the family business and family relationships.

Conflicts that are simultaneously nested in family relationships and the family business can prove to be nearly fatal to both family and business relationships. This example illustrates a Founder-Owner who is too wrapped up in his own business and is unable to separate his business from his family.

Platinum helps family businesses resolve conflict, form healthy boundaries between their family relationships and their family business and assists with succession plans that help ensure family relationships survive in the near and long term. Contact me today, 952-259-3217 or bill.english@theplatinumgrp.com to learn how Platinum can assist your family business.

Bill English

Address

Minnetonka, MN
55343

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