04/28/2025
Our Sincere Apology Regarding Missed Voicemails
Dear [Clients/Friends of Zero Gravity Counseling],
We want to sincerely apologize for a technical issue that may have affected your experience with us.
In February/March, Zero Gravity Counseling upgraded our phone system to better serve our clients. Unfortunately, we recently discovered that the way the new system was initially programmed interfered with our ability to receive and access voicemails left outside of our regular office hours — including early mornings, evenings, weekends, and holidays.
We became aware of this issue today and found that after-hours voicemails were being routed into a separate setting we were unaware of. As a result, some of your important calls may not have received the timely response you deserve. Please know this was never our intention, and we deeply regret any inconvenience, frustration, or confusion this may have caused.
We have already corrected the problem and are taking extra steps to ensure that all voicemails, no matter when they are left, are promptly received and responded to moving forward.
If you have not heard back from us or still need assistance, we will be in contact, or, kindly ask that you reach out again, . We would be honored to connect with you and make things right.
Thank you for your patience, understanding, and continued trust in Zero Gravity Counseling. We are committed to providing you with the highest quality support and care.
With sincere apologies,
The Zero Gravity Counseling Team
701-390-1501
Zerogravityoc.com