09/17/2019
Finding the right care for your loved one can be physically, mentally, and Emotionally exhausting. There is so much to consider, and a lot of times very time sensitive. When I talk about OCSS, I say that “ we are anything and everything but a placement Agency”.
This is an issue We feel VERY strongly about. There are so many “referral agents and agencies” out there, and more popping up every day. Very few do the all the work to find the correct care for your loved one. Sending out “Email Blasts or Faxes” to 100 Facilities is not the way you find the right care. ..
After meeting with you, and your loved one, the placement agent should understand the exact illnesses, Medication, care Needs, and what you feel the Facility must have. The agent should hand select 2-3 homes (4 Max) that they feel would be Able to consistently provide the exact care, and be the right fit for your loved ones daily and social needs. The agent should set up the the Day/time of the tour. The Placement Agent should ALWAYS, ALWAYS, ALWAYS be there to personally tour the homes with you.
Although not always possible, a good placement specialist will have take care of the “Physicians Report”Lic-602, and have it completed from your loved ones Dr. to bring on the tours. This tells administrators everything they need to know about your Loved one. After all, the Facility Absolutely MUST have this completed for before they admit anyone into their Facility.
They should know the homes well, and have good relationship with the Administrators, and inform you about each home before you tour.
They should always follow up with you after giving you a little time to think… And once you find the right home, and place your loved one, they should always follow up with you afterwards. Not just after the tour, but after you have found the right hone and your loved one has moved in. They may even go as far as offering to be there on admission day.
These are all standard for each and every family that we work with at OCSS. None of these things are optional. We are different from the rest. This is our personal guarantee to you. We are ORANGE COUNTY SENIOR SOLUTIONS.