06/27/2024
Shout out to Apollo Neuroscience for great customer support.
My Neuro started rattling randomly after a few months of use.
I contacted them not expecting much of anything, but they immediately told me it wasn’t supposed to do that and offered to replace it for free, even sending me a shipping label.
They shipped the new one the next day after I returned it and it works like new.
I also got an idea from their customer support reps that I’m implementing in my own business. 😅
Unlike ŌURA who has consistently terrible customer service, and doesn’t listen to their customers.
If you Google “Oura daytime stress reading Reddit” and read all the Reddit threads complaining correctly about how useless this feature is… and how their response is to ignore it or “consider your feedback” (which is their answer for everything) then never do anything about it.
They won’t even let you turn it off or hide it so it doesn’t waste your battery despite numerous people telling them this is a problem.
Instead of fixing all their broken features they keep pumping out new useless ones so you have a bunch of buggy features instead of a few really good ones.
They also recently started using a crappy ai bot to gatekeep their customer support that is super annoying.
Hopefully one day Apollo will make tracking wearables, or maybe volunteer to train Ouras customer service.
Anyway rant over. Good job Apollo.