10/15/2024
It makes me sad to say this but there is an interior design store in Crystal Lake IL that is pretty. In fact over the past 2 1/2 years I’ve spent many thousands of dollars there but I’ve come to find that the owner of the store doesn’t stand behind her products or the work of persons they use for upholstery. I spent over 7,000.00 to have cushions made for window seats in my house. The majority of the money was for the fabrics which I purchased from A-Z Interiors. They had me use their man who did the upholstering and made the foam inserts. Well after waiting months and receiving the cushions there were issues with the workmanship. Amy has NEVER stood behind the work or made things right. I have gone into the store and spoken with the owner (Amy) many times to no avail. So I’m posting this reluctantly to let others know to be warned. Certainly go to this beautiful store and buy small accessories but know that you are taking a risk purchasing furniture, doing any upholstery work or draperies with them. If anything goes wrong you could be out a lot of money. The owner of this store is not an interior designer and either just doesn’t get it or doesn’t care about anything but the bottom line and making money but running a business means making the hard decisions to support your customers. Our reputations are all we
Have. It’s hard earned and very easy to lose when you don’t step up and do the right thing.
