Retina Labs

02/17/2026

In a recent Heart of Hamlin podcast episode published by our friends at the Lincoln County Health Dept WV, Retina Labs' very own Director of Operations, Brandon Condiff, shares why routine diabetic eye exams are critical when it comes to protecting long-term vision health and improving access to care, especially in rural and underserved communities.

Diabetic retinopathy, which is the leading cause of preventable blindness among working-age adults in the U.S., remains one of the most serious and common complications of diabetes.

Given its notorious reputation for silent disease progression, diabetic retinopathy often develops without showing any noticeable symptoms until it has reached an advanced stage. When detected early, however, up to 95% of cases involving diabetes-related vision loss can be successfully prevented through prompt treatment.

Compared to routine vision checks, the diabetic eye exam retinal imaging process has the capability to uncover various incidental findings beyond diabetic retinopathy alone, where retina specialists may also see early signs of:
*Glaucoma
*Age-Related Macular Degeneration (AMD)
*Diabetic Macular Edema (DME)

By expanding access to diabetic eye exams for all health plan members regardless of demographics, Retina Labs is helping more people protect their eyesight - one preventive screening at a time.

Listen to the full podcast episode on our website by following the link below:

https://www.retina-labs.com/news/why-diabetic-eye-exams-matter-podcast

02/04/2026

Retina Labs’ mission to help health plans close critical preventive care gaps for their members in-home starts with the people delivering that care on the front lines.

Few embody our mission better than Alexis Hayes, one of our highly trained Retinal Imaging Technologists whose personal connection to diabetes care management and passion for serving her community helps further our health plan clients' quality improvement goals.

Growing up in West Virginia, she saw firsthand how chronic disease progression combined with limited access to care affected families and her surrounding communities.

Alexis’ father, who lived with an advanced stage of diabetes, helped maintain his vision health by staying consistent with his recommended annual eye exams - an exam that Alexis now performs for others in her current role:

“Early detection made all the difference for my dad. Knowing that motivates me every single day on the job to give other families that same chance to preserve their eyesight.”

Alexis continues to play a pivotal role in expanding access to preventive care within rural communities while building the necessary trust that ultimately leads to meaningful, member-centric care delivery experiences.

Through dedicated and compassionate team members like Alexis, Retina Labs continues to drive measurable value for our health plan clients and their members – one in-home preventive care screening visit at a time.

Join us in recognizing Alexis for her mission-driven approach to positively shaping better health outcomes for members within the communities she serves!

https://www.retina-labs.com/news/employee-spotlight-alexis-hayes

12/11/2025

Here at Retina Labs, our mission founded on increasing access to convenient preventive care starts with our team of exceptional retinal imaging technologists like Katrina Dashiell.

Katrina brings her unique blend of clinical expertise, empathy, and sincerity to the table of every member's home through each in-home visit she makes. By meeting those members where they are, her work breaks down access to care barriers for those facing transportation or mobility limitations while driving increased awareness around diabetes-related health concerns and helping at-risk individuals detect early signs of vision loss.

"This field of work helps meet the needs of so many individuals living in rural and underserved communities, giving me a direct line of a sight into those elements that can negatively affect long-term health outcomes,” Katrina explains.

We're proud to spotlight Katrina for the professionalism, compassion, and dedication she continues to display out in the field each day as well as the profound impact her role has on helping our health plan clients improve access to care for their members - one in-home visit at a time.

Join us in celebrating Katrina's passion for elevating our in-home preventive care delivery experience and the meaningful moments shared with every member that she meets along the way!



https://hubs.li/Q03XWyHG0

11/20/2025

Retina Labs is proud to highlight our ongoing partnership with Wellpoint West Virginia through the continued expansion of our comprehensive diabetic eye exam and A1C screening programs designed to help close critical HEDIS gaps in care measures for their Medicaid members across the state.

West Virginia has the highest rate of diabetes in the United States, with approximately 15% of adults aged 18 or older diagnosed as diabetics, a rate that is nearly double the national average.

Given the longstanding access-to-care challenges the state's rural communities have historically faced, Wellpoint West Virginia utilized a member-centric care delivery model that combines community health fair events with in-home visits to bring preventive screenings directly to their members resulting in:

*Increased completion rates for key preventive screening services
*Improved care access for members facing transportation or mobility barriers
*Delivered meaningful clinical insights & stronger care coordination
*Drove measurable HEDIS performance improvements & member satisfaction

We’re honored to work alongside Wellpoint West Virginia to advance health equity and support early disease detection while ensuring that preventive care delivery is made more accessible and convenient for their members.

https://hubs.li/Q03VfK8r0

11/18/2025

At Retina Labs, our goal to help health plans close more critical HEDIS gaps in care measures in-home starts with compassionate people who interact with their members every single day.

We're proud to highlight the work of Teiky O’Neal, one of Retina Labs’ Lead Member Outreach Specialists who displays passion, professionalism, and deep personal healthcare expertise through every connection she makes with members.

What really sets Teiky apart is her ability to build member trust quickly by educating them on the importance of completing preventive screenings while remaining respectful of their personal care journeys.

“You get to really understand and know each member when you truly talk with them, not at them. Tone, patience, and empathy go a long way,” Teiky explains.

From mentoring new hires to fostering a collaborative team culture, Teiky continues to embody the values that reflect Retina Labs' mission to make care more accessible and convenient through our comprehensive approach to delivering in-home screenings.

Join us in recognizing Teiky for her unwavering commitment and dedication to help drive quality preventive care through the personal connections she makes with our health plan clients' members on a daily basis!

https://hubs.li/Q03TWzJV0

09/25/2025

We're excited to share that Richard Pridham, President & CEO of Retina Labs, will be participating in a moderated AHIP webinar panel hosted by Centauri Health Solutions to explore innovative member-centric data strategies in the wake of the One Big Beautiful Bill Act (OBBBA) passing.

Key takeaways & insights for attendees:
* Enhancing Medicaid & uninsured patient support
* Building strategic partnerships across the healthcare ecosystem
* Harnessing data capabilities that enable predictive analytics
* Driving better risk, care quality, & health equity outcomes

Don't miss this forward-looking panel discussion specifically designed to help health plans turn post-OBBBA regulatory pressures into strategic advantages with actionable, member centric strategies by registering today!

https://hubs.li/Q03L2mwn0

09/11/2025

At Retina Labs, our field technologists play a pivotal role in helping health plans close critical HEDIS gaps in care measures by delivering timely, in-home preventive screening services to those members who need them most.

This month, we’re proud to highlight Alisa Lord, one of our dedicated Retinal Imaging Technologists whose deep expertise in teleophthalmology and passion for patient education make a lasting impact.

“As soon as I learned about Retina Labs’ mission to help end preventable blindness caused by diabetic eye disease, I knew that my skillsets and passions aligned seamlessly with their vision for transforming home-based preventive care,” Alisa recalled.

With over 12 years of specialized experience in retinal disease detection, Alisa brings a wealth of knowledge and compassion to every in-home visit she makes with members. Her personal approach ensures that every member feels comfortable, informed, and empowered to protect their long-term vision while proactively managing their chronic conditions.

Retina Labs is honored to have passionate team members like Alisa who not only support our health plan partners' quality improvement goals but also positively impact their members' lives - one in-home visit at a time.

Join us in recognizing Alisa's commitment to delivering exceptional in-home member experiences and the meaningful connections she makes with her patients each and every day!



https://hubs.li/Q03J2Kb30

08/18/2025

We're proud to announce that Retina Labs has achieved HITRUST Certification status, one of the most widely recognized and stringent security frameworks across the entire healthcare industry.

The HITRUST i1 Certification demonstrates that Retina Labs’ proprietary ComplyHub platform leverages a set of curated controls to protect against current and emerging cybersecurity threats.

This achievement reinforces our commitment to:

- Meeting key healthcare industry regulations & requirements
- Protecting sensitive member data upheld by the highest security standards
- Mitigating risk for our health plan client partners & their members
- Strengthening trust across the health plan payor & healthcare ecosystem

As a leading provider of in-home preventive screenings & at-home lab test kits, we understand how important data protection is in today’s digital-first healthcare environment.

This milestone serves as a reflection of our company's mission, which is to deliver innovative solutions that keep members healthy through convenient and accessible preventive care - all while safeguarding the privacy and security of every health plan member's personal information.

Our in-home and direct to member lab test kit programs helps health plans close more gaps in care to improve HEDIS scores, Star ratings and health outcomes.

04/03/2025

Every day, our Field Technologists provide critical preventive care programs and diagnostic services directly to health plan members nationwide - all within the comfort of their own homes.

Through a proactive approach to improving health outcomes while enabling health plans to close more gaps in care, Retina Labs team members like Seth remain committed to our company's mission:

💬 "One of the most rewarding parts of my role here at Retina Labs is being able to make a personal impact on each member’s life. You never know when seemingly small interactions can ultimately lead to big changes for those members that I have the privilege of working with while being welcomed as a guest into their homes. By showing members firsthand that preventive care should be both convenient and accessible, we’re helping end preventable blindness caused by diabetic eye disease – one in-home visit at a time.” 💬

Join us in celebrating Seth’s dedication to his craft and the joy he brings to health plan members with every in-home visit he makes!

https://www.retina-labs.com/news/employee-spotlight-seth-graham

03/12/2025

At-home lab testing has emerged as a transformative tool in preventive care, enabling health-conscious individuals to monitor their health in a more convenient and proactive manner.

By delivering diagnostic testing capabilities directly to consumers in-home, these services empower both patients and members to detect potential health concerns earlier, often before any noticeable symptoms arise.

Check out Retina Labs latest blog post highlighting both the benefits and considerations of deploying an at-home lab test program targeting key HEDIS measures for colorectal cancer screening, HbA1c testing for diabetes, and kidney health evaluation tests.

Our in-home and direct to member lab test kit programs helps health plans close more gaps in care to improve HEDIS scores, Star ratings and health outcomes.

02/27/2025

Diabetes currently presents one of the biggest challenges to the US healthcare system, as the estimated costs of managing care for diabetics is projected to reach $400 billion per year.

With more than 11% of American adults diagnosed as diabetic and 38% categorized as being pre-diabetic, PCPs are signaling the need to provide proper education and coaching around successful diabetes management.

See how Retina Labs comprehensive approach to managed care helps both health plans and primary care providers improve education opportunities and compliance rates through teleretinal screening for diabetic retinopathy.

Although the importance of ongoing education is known for patients, less than half of those with diabetes receive formal instruction on managing their condition.

02/20/2025

By combining in-home preventive care programs with at-home diagnostic testing services, Retina Labs is on a mission to deliver seamless member-centric experiences that improve health outcomes.

This comprehensive approach to managed care is tied together through Retina Labs' proprietary ComplyHub platform, which integrates all member engagement analytics, test kit logistics, and real-time metrics while providing data-driven insights to ensure each program proactively closes critical gaps in care.

Learn how Retina Labs can help elevate in-home access to care program initiatives for your health plan through our innovative preventive care programs and at-home lab testing solutions today.

Combining In-Home Preventive Care with At-Home Diagnostic Testing Services to Deliver Seamless Member-Centric Experiences that Improve Health Outcomes