MetroWest Mediation Services

06/18/2025

"Less Arguing, More Hi-Fives" wasn’t just the name of our workshop — it was the goal!

We had the opportunity to work with over 150 YMCA Summer Camp counselors to dig into what productive conflict can look like at camp. Together, we explored how to shift perspectives on conflict, move from positions to shared interests, and build skills for having productive conversations — all through the lens of real challenges camp counselors face. These counselors left ready for a summer full of teamwork, communication, and more hi-fives!

06/16/2025

06/16/2025

After a serious injury kept them out of work, one of our clients found themselves falling behind on rent and feeling overwhelmed.

Our Housing team stepped in to mediate with the landlord, helping both sides reach a fair and timely solution. Together, they created a payment plan that worked for everyone: reasonable monthly payments for the tenant, and a path forward for the landlord to recover the back rent.

We’re here to support tenants and landlords alike through challenging times. If you're facing housing-related difficulties, reach out to see how we can help.

06/12/2025

Li Morrison, Court Mediation & Conciliation Director, and Bob O'Connor, MetroWest Volunteer, held an insightful " Good Neighbor Conflict Resolution Workshop" at Seabed Ways Community Center. They talked about how to have respectful and productive conversations when challenges with neighbors arise. Always a joy to be working in our community!

05/20/2025

Last week we led a refresher training with our Peer Mediators at John J. Ahern Middle School in Foxborough. The Peer Mediators shared success stories from their first months as mediators - it's great to see their growth and impact in the school already!

05/14/2025

Become a skilled mediator through MetroWest Mediation Services' 30-hour virtual mediation training!

Our 30-hour program is designed to train individuals from a variety of backgrounds who want to become effective mediators. The training meets the training requirements from the Massachusetts Trial Courts. Participants take the training to apply new skills to their current jobs, launch careers in mediation or gain the experience to mediate in the courts with MetroWest Mediation.

Dates: July 14, 16, 18, 21 & 23, 2025
Hours: 8:30 AM - 3:30 PM (EST)
Location: The entire training will be held virtually on Zoom
Cost: $875

Course approved for 30 PDPs for Massachusetts Educators

More Information & Registration:
https://www.metrowestmediationservices.org/mediation-training

Feedback from recent trainings:

"This has been a game-changer (life-changer). Much to think about. I appreciate everyone's willingness to share and make mistakes with me!! Thank you, everyone!"

"These are life skills everyone can benefit from in personal and professional affairs."

"These skills are transferable in whatever career you're in. Everyone would benefit even if they don't want to be a mediator."

Questions? Message us or visit our website to learn more.

04/08/2025

MetroWest Mediation Newsletter -

Join us to hear highlights from this past year, enjoy a delicious Italian buffet dinner, reconnect with friends, and celebrate the incredible work of our staff, volunteer mediators, and partners. All are welcome to attend this free celebration.

03/18/2025

Here’s a great example of how our Local Consumer Program is making a difference for our community:

A customer had repairs completed on their home’s plumbing system. The business installed an incorrect part, which led to further issues and required additional repairs. When the customer reported the problem, they were initially offered a discount on future services. Through our mediation efforts, we helped bridge the gap between the business's and the consumer's perspectives and interests, leading to full compensation for both the original work and the additional repair—totaling over $2,000!

How can we help you?

*Details changed to protect confidentiality

03/04/2025

Looking forward to this consumer education opportunity tomorrow! Hope to see you there!

🎉National Consumer Protection Week 2025🎉
Come learn from MA AGO Consumer Specialists about consumer law and important consumer protection practices

02/26/2025

🎉National Consumer Protection Week 2025🎉
Come learn from MA AGO Consumer Specialists about consumer law and important consumer protection practices

02/19/2025

Join us for an event for National Consumer Protection Week 2025!

Consumer Specialists from the MA Attorney General's Consumer Advocacy & Response Division will discuss consumer law and how to protect yourself in regards to:

*Utilities
*Auto
*Home Improvement

Wednesday, March 5
12:30 pm to 2 pm

Light Refreshments will be served
Event is free, no registration required

Framingham Public Library
49 Lexington Street
Framingham, MA 01702

Hosted by the Massachusetts Attorney General’s Office, MASSPIRG Consumer Action Center, MetroWest Mediation Services, and Worcester Consumer Rights Program