06/01/2022
The Front Desk/Office Coordinator is responsible for all patient check-in and check-out procedures before and after a patient visit. This role is responsible for gathering patient information and performing routine clerical duties. The coordinator maintains the patient medical records, prepares personal forms, verifies patient information and resolves routine office problems that may arise in a private podiatry practice. Big Easy Podiatry takes pride in providing the highest level of care to our patients and clients.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
-Greet patients upon arrival to the office
-Notifies appropriate personnel of patient’s arrival
-Keeps patient informed if there is excessive waiting time
-Assists in coordination of patient flow
-Gathers and enters all patient information including name, address, age, emergency contact, attending physicians, and individual or insurance company responsible for payment as applicable
-Assists patients with paperwork and explains practice policies
-Answers phone in a timely and professional manner, and relays information in an accurate and concise manner
-Checks voicemail on a regular basis and calls patients or potential patients back in a timely manner
-Serves as a source of information for patients
-Works with third party billing vendor and will be expected to learn their software and billing practices
-Insurance verification
-Informs patients of their anticipated financial liability
-Checks patients out, collects payment, gives receipts
-Files charts and all documents and correspondence
-Maintain medical records and review for completeness, assemble records into standard order and file records in designated areas
-Responds to requests for information from medical records file requested by Podiatrist
-Scan materials or copy records and examine materials for legibility
-Compliant with all HIPPA regulations to maintain patient privacy
The ideal candidate has at least 1 year of experience in a medical office setting and has at least an Associate's Degree. Bachelor's Degree is preferred.
