12/09/2020
Honestly, we all could.
A friend I really respect recently confessed to me that she isn’t a good listener.
That she's usually thinking of the next thing she wants to say while her partner is speaking and that she doesn't wait very long to consider what he said before responding. She also thinks of some exchanges as competitive, almost like a zero-sum game she can “win.”
Bad listening is especially bad when something important is being said. For me, that’s when something has emotional significance and is hard to say because it makes us vulnerable.
Do you want to listen better to your partner when s/he has something important to tell you?
Try:
Giving total attention. Attention is an all-or-nothing thing when we are doing something relationally important. Split attention says, “you’re not THAT important.” And if you can’t give your full attention, reschedule for a time that you can.
Not editorializing. When you are listening, what you think doesn’t matter. That’s right; it’s not about you (even if it is). If you don’t understand, say, “I’m not sure I understand yet. Can you tell me more?” or “Can you tell me what is important about that for you?”
Using open-ended questions. Give your partner space to explore what they are sharing. Help them expand.
Repeating back what you’ve understood, as closely as you can, in such a way that they can really hear what they’ve said coming from your mind/mouth. That’s magic.
Validating what your partner has told you, even if you don’t agree. Yes. S/he can think or feel something that you wouldn’t. That’s the beauty and pain of subjectivity.
Thanking them for sharing with you.