09/22/2025
The Center for Urban Community Services (CUCS) has a core mission to help people rise from poverty, exit homelessness, and be healthy through a wide range of direct service programs. One of these programs, CUCS Connects, provides benefit screening, application assistance, and enrollment support throughout New York City.
Before adopting Single Stop, CUCS relied on manual screening and case tracking, which slowed services and limited record-keeping. Now, case managers can identify multiple forms of assistance a client is eligible for, access all relevant client data in one place and provide immediate, seamless support.
CUCS staff describe Single Stop as far superior to past tools, offering holistic client support, service tracking over time, and the flexibility to adapt as benefits and needs change.
Check out the full case study here to learn more: https://www.singlestop.org/case-studies/center-for-urban-community-services-case-study